Susan Nadler, Central Florida Title Insurance Company (Scarab Title & Escrow Services, LLC.)

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Rainmaker
3,615,470
Brian England
Vacasa - Gilbert, AZ
MBA, GRI, REALTOR® Real Estate in East Valley AZ

Communication is vital for me, if I can't message the escrow officer and know what is going on it frustrates me.

Feb 06, 2020 10:24 AM
Rainmaker
5,586,899
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Susan,

Service & great communication.  A

Feb 06, 2020 10:27 AM
Rainmaker
6,606,608
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

Proven success.

Feb 06, 2020 09:51 AM
Ambassador
2,570,787
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

     With respect to Title Companies, I prefer Title Attorneys.  If a legal question or a legal issue arises, there are attorneys in house who can answer the question.  

   I know you said, "Single most imporant thing", but let me add one more:  a nice waiting area/reception room with coffee, bottled water, and clean restrooms.

Feb 06, 2020 09:41 AM
Rainmaker
894,690
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Responsiveness. I don't care if they email or call, just be there if we need you.

Feb 06, 2020 11:57 AM
Rainer
269,909
Ben DeHaven
Haven Realty & Investments - Winter Haven, FL
Proudly serving Winter Haven & Lakeland, Florida

Communication and responsiveness. I get that yall are busy too, but someone needs to keep us in the loop all the time. And AS SOON AS there is an issue we need to know. I've seen problems swept under the rug that werent going to go away but only got worse as they went longer...

Feb 06, 2020 11:15 AM
Rainmaker
5,571,896
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

the state of MA is an attorney state....

Feb 06, 2020 09:34 AM
Rainmaker
1,153,675
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

Actually you want to deal with name title company. They are almost all the same. I look for those providing traveling to clients home for convenience.

Sam

Feb 06, 2020 09:14 AM
Rainmaker
888,897
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

The lobby bowl with the candy has plenty of chocolate!
That should do it.

Let's be clear, good service including communication is a requirement, not a feature or benefit. Don't deliver just once and that company is deleted. 

Now what is being  asked  is for an agent to trust the title company with a client in which the agent as already invested nearly $600.  This client represents $50,000 in future earnings and one screw-up in the system of 17 players can cost the agent that client FOREVER. Hell yes we are going to be very selective.

Here is what I look for in a title company. 
They provide the tools or services to grow my business.  Guide me to a little success and I will want MORE! Remember, service and communication is a requirement, not a feature.

A title company need not hire someone at the Jet Propulsion Laboratory to find the deliverable.  Actually, you only need to ask one question of the agents you are currently working with. Then carry the ball to the endzone.

NOTE: Be aware, old time agent posses ownership of the words 'I Know' and are highly unlikely to deviate from anything they are currently doing. Focus all your energy and resources on the agent segment 6 years and younger. They are still seeking and still teachable, most certainly if they are not with a 'white towers' franchise.

Feb 06, 2020 01:35 PM
Rainmaker
4,099,268
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Professionalism. 

Feb 06, 2020 12:11 PM
Rainmaker
2,641,652
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Service....

Feb 06, 2020 11:40 AM
Ambassador
4,257,463
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

We don't use Title companies but, do expect my attorneys to be extremely diligent, communicate well and offer exceptional customer service to my clients.

Feb 06, 2020 08:43 PM
Rainer
272,375
Don Baker
Lane Realty - Eatonton, GA
Lake Sinclair Specialist

I'm in an attorney state and responsiveness and communication skills are key in who my firm recommends, but ultimately it's the buyers choice.

Feb 06, 2020 02:24 PM
Rainmaker
645,428
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Santa Clarita & Aliso Viejo

A representative that is responsive and knows how to serve the best interest of our clients.

Feb 06, 2020 01:41 PM
Rainmaker
1,899,349
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

Rarely has Minot had a choice Susan Nadler . On occasion we have had two companies in town but the new guy usually bites the dust in six months.

Feb 06, 2020 10:43 AM
Ambassador
3,039,080
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I'm in an attorney state, but when recommending one to a buyer (although unless he's a cash buyer the attorney represents the bank) I recommend one that is a problem solver who communicates well.  I have his cell number for questions, that's important to me.

Feb 07, 2020 03:04 PM
Ambassador
3,055,949
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Single most important - no way.  It's a combination of professionalism, communication, knowledge, responsiveness and treating both sides equally. In my area, the seller chooses title and escrow.  Many escrow officers treat the buying side like last week's trash.  I have zero tolerance for that. 

Feb 07, 2020 09:44 AM