Spam prevention
Ambassador
3,058,497
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

I do not know.  I am not an iPhone user.  I am confident with all the iPhone users in this community you will get the information you are looking for. 

Oct 02, 2018 12:26 PM
Ambassador
4,260,042
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

I THINK that as long as you update your iPhone, you're protected...don't take that to the bank though, Paul!

Oct 02, 2018 11:58 AM
Rainmaker
1,926,309
Anthony Acosta - ALLATLANTACONDOS.COM
Harry Norman, REALTORS® - Atlanta, GA
Associate Broker

No clue.

Oct 02, 2018 04:50 PM
Ambassador
3,039,280
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

no legit person calls you about a virus.  I have had apple products for a decade, no virus ever.

Oct 02, 2018 02:39 PM
Rainmaker
1,387,928
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Sounds like one of those microsoft tech support scams.

Oct 02, 2018 01:32 PM
Rainmaker
6,614,423
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

I thought this was a feature for iPhones.

Oct 02, 2018 12:02 PM
Rainmaker
385,077
Joseph Domino 480-390-6011
HomeSmart - Scottsdale, AZ
Real Estate Made Easy

I downloaded McAfee Mobile Security. There is a free version on the App Store.

Oct 02, 2018 11:46 AM
Rainmaker
1,596,606
Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent

Paul, constantly we do updates on the phones.

Oct 02, 2018 05:51 PM
Rainmaker
2,062,534
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL
www.SIBRealty.org 305-931-6931

I don't know too. I guess, no matter what our phones are not protected.

Oct 02, 2018 05:30 PM
Rainmaker
5,592,880
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

She should march herself over to the apple store, or call Apple Care.  I had a 4S, and never had an issue.  It could be a fake vendor that is hoping to con her out of $$$under the guise of fixing it.  We had that type of email from someone claiming that our apple computers had a virus...If you clicked on the fix button, they wanted to get paid claiming they were from Microsoft When we called Apple they told us it was a hoax and they were aware of it!

Oct 02, 2018 01:52 PM
Ambassador
3,986,710
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I would say if she has an iPhone that old probably not. I doubt that any of the new technology and fixes support that old of a model. iPhone is on #10.

Oct 02, 2018 01:14 PM
Rainmaker
4,123,299
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Sorry, Paul... no help from me. I'm strictly an adroid girl!

Oct 02, 2018 12:43 PM
Rainmaker
1,154,075
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

There is no such thing as Apple Trojan iphone+trojan+virus+warning

Most likely a scam..............

Oct 02, 2018 06:31 PM
Rainmaker
4,103,751
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

No clue. I'm Android. Or Klingon. Something like that.

Oct 02, 2018 06:18 PM
Rainer
326,922
J.R. Schloemer, CRS
Kentucky Select Properties - Louisville, KY

I think she would need to check with Apple, but I can't say I would find this to be legit with the call. 

Oct 02, 2018 05:24 PM
Ambassador
4,583,119
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Sounds like a scam to me, as a fellow iphone user!

Oct 02, 2018 05:11 PM
Rainmaker
1,217,284
Joyce Marsh
Joyce Marsh Real Estate LLC - Daytona Beach, FL
Joyce Marsh Real Estate LLC - Coast & Luxury

Sounds like a scam to me. 

Oct 02, 2018 04:09 PM
Rainmaker
808,847
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

What Nina Hollander said... -Kasey

Oct 02, 2018 03:30 PM
Rainmaker
920,173
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

I was under the impression iphones were virus proof - guess not - yes go look on one of the app sites there are plenty of them there

Oct 02, 2018 03:16 PM
Rainmaker
4,215,238
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Is it not an iPhone feature?

Oct 02, 2018 02:43 PM
Ambassador
2,571,547
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

      Do they have an App store on those iPhones?  Look there.

Oct 02, 2018 01:54 PM
Rainmaker
2,642,412
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

There is however it didn't interest me. The security measures on a phone dissuade the hacker at large for now methinks. You never know

Oct 02, 2018 01:16 PM
Rainmaker
961,361
Diana Zaccaro Broker Associate
Tropical Beachside brokered by eXp - Cocoa Beach, FL
"The Accidental Blogger" Cocoa Beach, Florida

I have been using the free version of Lookout Mobile Security which is available in the App Store for a couple years now and it works well. There is a Premium version (I think $29/yr) but as far as I can tell, the only added feature is theft alerts. If she has the Find My iPhone app, she does not need the one in Lookout.

Here's a review from PC Magazine

I am going to check out McAfee Mobile Security that Joseph Domino 480-390-6011 mentioned as well, did not know they had an app.

 

 

 

 

Oct 02, 2018 01:00 PM
Rainmaker
1,233,159
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Sounds like a bogus premise.

Oct 02, 2018 09:24 PM
Ambassador
5,415,013
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

I believe that there is, but I dont use apple products so I am not sure about this.

Oct 02, 2018 09:10 PM
Rainmaker
1,901,498
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

I'm of no help but I'm still interested in the answers Paul S. Henderson, REALTOR®,CRS,  Best wishes.

Oct 02, 2018 05:38 PM
Rainer
20,395
Romylio "Romeo" Cordoba - NSB Realtor
Adams Cameron and Co. Realtors - New Smyrna Beach, FL
Daytona Beach Real Estate Agent

It doesn't sound like her iPhone got a virus, it just sounds like a scam. She may want to update to a newer iPhone, Apple tends to stop supporting their older phones after a while.

Oct 03, 2018 01:36 AM
Rainmaker
557,068
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

I do not know how to help.  Sorry.

Oct 02, 2018 09:08 PM
Rainmaker
4,799,501
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I don't know.

Oct 03, 2018 05:34 AM
Rainmaker
3,617,199
James Dray
Fathom Realty - Bentonville, AR
Exceptional Agents, Outstanding Results

All of my phones are Apple, my computer also, no virus.  Besides who would call you about a virus anyway?

Oct 03, 2018 03:51 AM
Rainmaker
4,017,244
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

wow, can that be.

Oct 07, 2018 06:48 PM
Rainmaker
4,945,384
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I do not know.

Oct 06, 2018 08:24 AM
Rainmaker
4,433,703
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

No idea .

Oct 04, 2018 05:39 AM
Rainmaker
3,985,875
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

My wife just asked me this

Oct 03, 2018 05:37 PM
Rainer
2,840
Paul Peddle
The Masiello Group - Londonderry, NH
Residential, Buyer Agent, Listing Agent, Relo

Unless your iPhone has been jailbroken (moving from one carrier to another), Apple phones are generally anti-virus free, just keep up with Apple updates. From time to time I do get locked up on my iPhone, however clearing the page or restarting the phone clears it up quickly.  

Oct 03, 2018 07:58 AM