Debbie Reynolds, C21 Platinum Properties, The Dedicated Clarksville TN Realtor-(931)320-6730 (Platinum Properties- (931)771-9070)

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Kasey & John Boles
Jon Gosche Real Estate, LLC - - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

I tell them they are welcome to continue to use our website, as it is a great resource. I let them know I will not bug them and I can not interfere with their relationship with another agent but ask permission to occassionally check in with them to make sure the website is working for them and the search is set up how they want it. Then I make a note in our system and I leave them be except for that occasional check in. We have even had people tell us their agent sent them to use our website because it is a good search site and we have had agents themselves use it. I know of one licensed agent currently that logs on almost daily and they have access to the MLS! We have had many occassions where the buyer decided to quit working with their agent or their agent leaves the business and then they work with us. We had one occassion that I specifically know of where the buyers were on our site for several years and by the time they were finally ready to relocate they said their agent (who they liked and had planned to use) had moved and was no longer licensed or local. They used us because we kept in touch but didn't interfere. Also sometimes people say they are working with an agent when they are not and they just say that for fear that they will be bothered. We often ask who the agent is. If they tell us and we know them we compliment them on their choice of agent and tell them we are sure their agent will do a great job for them, and best wishes but feel free to continue to use our website. If they pause, cannot remember their agents name or pronounce it incorrectly that is generally a clue they are not really working with anybody or tied to a specific agent.-Kasey

Aug 07, 2017 07:36 PM
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

I ask them why they haven't asked their agent to provide that service to them.

Aug 07, 2017 07:19 PM
Debe Maxwell, CRS | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

I like Fred Griffin's answer!

I say, "Thank you for letting me know! I won't reach out to you again as I don't make it a practice to poach other real estate agent's clients but, feel free to continue using my search site as long as you need. Best of luck finding your new home."

Aug 07, 2017 09:12 PM
Sally Lawrence
Advantage Real Estate - Tehachapi, CA
Broker, CHS, e-Pro, SFR, REALTOR®

I love this question!  This kind of thing happens often when you are offering value to prospects.  Like Kasey, I often have agents refer their clients to my YouTube channel to get information.  Often, once they have reviewed what I have to offer, they make the choice to go straight to the source.

I will typically use the situation you describe to explain agency to the prospect and give them some alternatives to get the help they need.

Regardless, emailing costs me nothing, so I never delete anyone that signs up.

Aug 07, 2017 08:12 PM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

    "I know most of the agents here in the Tallahassee area.  May I ask who you are working with?"

Aug 07, 2017 08:11 PM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

I'm going to out perform their agent, that's why they are still looking, so if it's online time only, no problem. I just don't put the key in the ignition for anyone not in contract with me...exclusively.

Aug 08, 2017 05:03 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I let them know they are welcome to keep using my site as long and as much as they like. I've had people who told me they were working with another agent and really weren't, but didn't want me to "bother" them. And when they were ready they would reach out to me free and clear of any agents. I've also had buyers from out of state who technically were working with an agent on selling their home, but didn't have one here. At the end of the day, it's no real impact on my time to let the system drip them.

Aug 08, 2017 03:32 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I would thank them for visiting and signing up, send information through the drip email as requested, and let them know I won't bug them.

Aug 07, 2017 08:18 PM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

I email them a Buyer Broker Agreement for their signature! 

Aug 08, 2017 06:39 AM
Dan Capra
LAER Realty Partners - Lowell, MA
Listing/Buyer Agent

I would ask if they have a buyer broker contract signed. If not, it is free game...they cant be very happy if they are signing up on another agents website. However, I would be careful for this to not happen to me on the flipside. (Buyer speaking to other agents while I am working with him/her) 

Aug 08, 2017 05:31 AM
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co Notary Services retired RE Broker

I've had other AGENTS register on my site! I'm flattered. Everyone is welcome, you never know who/when someone will want to switch horses (or Brokers) Debbie Reynolds 

Aug 08, 2017 05:21 AM
Greg Cremia
Shore Realty of the Outer Banks - Nags Head, NC

It takes me all of 3 minutes to set them up so i don't even think about it. I can't remeber how many i have converted this way seeing as so many agents are so bad at what they do.

Aug 08, 2017 04:53 AM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

I just observe that person. Sometime they tell they have someone they work with just to get some privacy and when they are ready, they call you. 

Aug 08, 2017 12:03 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Might ask why they registered if they are working with someone else? Periodically check to see how they are doing. You never know when they might want different representation

Aug 07, 2017 07:47 PM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Sounds like they initiated the drip, go on and drip until they call back.

Aug 07, 2017 07:42 PM
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

I never required registration.  I don't like having to register on websites and I assume others don't either.  They did have the option to opt-in to listing notifications and to contact me direct.  

In your scenario, though, I'd just say I'm glad they found my website informative and feel free to come back anytime as it is constantly updated. 

Aug 08, 2017 08:23 AM
Peter Mohylsky
PMI. Destin - Miramar Beach, FL

I keep in touch just like any other lead.

Aug 08, 2017 03:41 AM
Katerina Gasset
Get It Done For Me Virtual Services - Wellington, FL
Get It Done For Me Virtual Services

I would say:  "So how is that working out for you?" Then he would open up. 

I would also say: "Oh, so you are working with another agent. Are you in a buyer brokerage contract with your agent?" 

If he says now, which 90% of the time, agents don't have the buyer sign those, I would ask him how its going, what can I do for him, etc. 

The buyer is not really working with another agent if they are not in a contract to do so. It is also not against ethics, to solicit any buyer or seller that is not under contract. 

Aug 08, 2017 07:52 PM
Doug Dawes
Keller Williams Realty Evolution - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

Drip, drip, drip...

Aug 08, 2017 08:01 AM
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

No problems.... I'm cool with that. You never know...

Aug 08, 2017 07:47 AM
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West - Carlsbad, CA
Presence, Persistence & Perseverance

Offer value to them over what their current agent does.

Aug 08, 2017 07:28 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


I agree with Nina Hollander 

Aug 08, 2017 06:30 AM
Dave Halpern
Dave Halpern Real Estate Agent, Inc., Louisville, KY (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

He signed up, so keep dripping unless they formally unsubscribe.

Aug 08, 2017 06:28 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I wish them luck and keep them on the drip. 

Aug 08, 2017 05:59 AM
Lyn Sims
Schaumburg, IL
Real Estate Agent Retired

Why are you signed up on my site? This always amazes me.

They can stay & search all they want but some day it will come to them that their agent should be providing this.

Aug 08, 2017 05:13 AM
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

With a goodbye.

Aug 08, 2017 05:00 AM
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

Do nothing, could be a trap / tester.

Aug 08, 2017 03:40 AM
Dennis Swartz
Full Circle Property Management - Columbus, OH
MBA, GRI...experience counts!

Keep them on your list until at some point they see your value and switch-or send you referrals.

Aug 08, 2017 03:01 AM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Debbie Reynolds - I'd suggest them to go to that agent's website for listings. We are not here for charity, isn't it?

Aug 07, 2017 09:36 PM
Ryan Huggins - Thousand Oaks, CA - Thousand Oaks, CA
Residential Real Estate and Investment Properties

If that happened (assuming I put those items in place), I'd let them keep looking and getting my emails.  If they see my face enough times, maybe they'll buy with me.  Plus I have exclusive listings that they can ONLY buy through me.

Aug 08, 2017 05:04 PM
Anna Banana Kruchten CRS, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ

Hmmm that's interesting. Doesn't your agent provide a site you can search on?

Aug 08, 2017 02:16 PM
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

"Thank you, if it doesn't work out feel free to contact me" - I then prohibit them from viewing listing details

They can search all they want, but can't view details

Aug 08, 2017 09:30 AM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

another reason to focus on listings!!  I would send them home to their agent....

Aug 08, 2017 08:14 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

Choose this day in whom you will upon them. Both is not an option

Aug 08, 2017 06:21 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

I certainly do not call them, but keep the drip going.They may need a new agent after all some day

Aug 08, 2017 06:08 AM
Roy Kelley
Retired - Gaithersburg, MD

I wish well and ask them to contact me if they need assistance in the future. I would leave them on the email list until they unsubscribe.

Aug 08, 2017 05:52 AM
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

I wouldn't nput alt of time in them , but would make contact just incase they are thinking of dumping their current agent ?

Aug 08, 2017 04:03 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

Wow Debbie Reynolds that is an interesting predicament

Aug 08, 2017 04:01 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I like Jeff s answer.

Aug 08, 2017 02:05 PM
Ben DeHaven
Haven Realty & Investments - Winter Haven, FL
Proudly serving Winter Haven & Lakeland, Florida

I let the drip keep going until they stop it. I don't continue to call, but I have had someone respond to one that they were tired of their origional realtor not getting the job done. 

Sep 06, 2017 05:18 PM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Just had it happen 2 weeks ago, I still keep them on the site.


Aug 12, 2017 04:04 PM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Debbie, have this happen ALL THE TIME.   Usually after they tell me they are working with another REALTOR, they do not visit again.  

Aug 10, 2017 07:19 AM