As far as I'm concerned, I don't worry about generations. I just service people... and things work out. As for what they'll want 10 years from now... since I'll be almost 80 years old or dead... I don't care! 

Millenials are used to having information at their fingertips and expect prompt responses.  No more are the days where a call was returned when an agent returned to the office and received the message off of their answering machine.  Everyone is expected to have a smart phone, to respond promptly via call, text or email, because after all everyone knows that we have them with us at all times and check them incessantly right? So if we aren't responding we are effectively ignoring the person on purpose.  Or that is the assumption.  I think the younger generations still need and want guidance and service, but how that looks, in my opinion is going to vastly change and already has over the past 15 years (look at the advent of MLS online, what IDX & Zillow have done to change the dynamic of looking for real estate).  Millenials are more empowered with more information, technology is essential and material "stuff" seems to be less important. I actually think your closing gift software is an incredibly innovative idea and may take a little time to catch on, but has the potential of being something that everybody wants and needs in the future, especially those that are used to online calendars, virtual reminders and technology based pretty much everything.  -Kasey

In a word? Clarity.
They may not know that's what they need. Not want. Need.
It's a noisy world.

I'm so with Candice A. Donofrio on this - give them what they need and give it to them now - and without the BS!  That makes them happy now.  

I think in 5-10 years, they'll be more relaxed but, unfortunately, I believe the 'noise' will be louder.  So, not only millennials will want that instant clarity that they are seeking, all consumers will move in that direction.  

I find that every generation wants transparency and truth ... although they have access to everything on the internet they want a "real person" who explains things in simple terms and straight forward.  As far as gifts, everyone is individual and so if I am going to get a gift for someone it will be something I believe fits who they are and I get my idea from conversation(s) we've had throughout the process.  Does not have to be expensive -- but meaningful!

Availability and quick responses

No idea what to get a millennial, I am sure that the list of their wants is extensive.

PEOPLE want someone they can trust, puts the client before themselves and demonstrates some care, competence and character.

Generation Labels have nothing to do with wants and needs...that's just The Man trying label us for target marketing.

I wish I had a crystal ball.

Nina Hollander has my thoughts - hopefully in 10 years I'll be retired and living in Jamaica!

I treat everyone the same, but younger buyers heavily rely on technologies and expect instant gratification , so if you can not provide them with instant answers and service, they probably will move on to a next agent who will. 

   They want what everyone wants - great service, a good deal when they buy or sell, and to be treated with respect.

I provide the same service regardless of the age bracket of the client. I find that the millennial generation is very easy to work with and very respectful. Part of that could be my age. I am not equipped to speculate on what their behaviors will be in 5-10 years but I will adapt.

Millennial expect quick responses to their questions. They research and want follow through. They also like to get many perspectives to their decisions. We once had a millennial couple who posted all the potential homes they were considering on Facebook and asked for their friends to for the home they would purchase - and the most votes was the winner. Generation X would never do this.

The same thing as everyone else.  To get shit done!

Nat,

We don't like these labels as they lump everyone in a basket.  What makes people is their core values.  A

Don't care what millenials think as I work with everyone.

ditto to what Debe said

humanbeings I hope are and will always be human... they want to be respected, appreciated and receive appropriate and helpful service from those they hire.

They want outstanding service and sound advice.

Everyone is at the point now that they want virt. tours on homes.  In 5 years who knows.

I could go on and on, but will just piggyback on Nina's answer!

Client walks in, tells me what they want, I help them find it. I don't spend too much time wondering about generational trend forecasting in my small community.

I treat them like all others, they really aren't that different.

Candice A. Donofrio nailed this one!

Nat Wallen - every generation has some difference - based on what the environment they grow up in.

Most don't have an idea of what they want tomorrow

Step to step guidance. While many know what they want and what they can not have. Many do not have a clue about the reality vs illusions....

Each millennial has different expections.

From surveys they want to be homeowners but I suspect more planned communities will be what they want, not just a home in the burbs.

I believe we need to abandon the labels of Millennial and Gen X and other such fluff that will send too many into the abyss.

The REALITY is EVERYONE has and does access volumes of information from the Internet. From Granny to little Cupcake, they are plugged in , connected and consuming.

Enabled by information, what the new consumer wants is...........

Wait for it.......

EMPOWERMENT!

Now I do not refer to the stuff of agents that is derived from Success Theater, Vanity Metrics or Surrogate Endpoints.

What I mean and what they want is real useful power.

Sober up. If the agent, the broker, the franchise, the association and NAR continue on the current path, further encumbering agents from filling this need, a real shock awaits.

OTHERS WILL MEET THIS CONSUMER REQUIREMENT

Five to ten years from now a great cloud will be apparent filled with Smiley Faces, attached speech bubbles containing the words, "What happened?"

As much as the world wants to be people in boxes and categories ... I am not among those people.  People are people at all ages.  I met a young lad the other day and talking with him - his mannerism and overall presence was like talking with someone my own age.  The opposite happens as well ... expect an adult (50+) conversation and I feel like I am talking with a child. Sorry ... I've got nothing to help you out here. I also do not give closing gifts.  I wish you all the best with your endeavor.