Jennifer Fetrow's (jlfetrow) Blog

Overhearing a salesperson ask a customer, "Tell me what your goal is today." No doubt he had learned this question at a sales training seminar somewhere. The customer responded by saying, Oh, well, I...I'm really just trying to get some ideas as to what's out there." To which the salesperson resp...

1. I believe sales is a noble profession, and that salespeople who act in the best interest of and service to their customers provide a valuable offering to society. 2. I believe that salespeople should at all times act in the best interest of their customers, and that there is no place for manip...

One thing heard a lot from sales professionals: "the customer is really difficult these days." That might be true, but I for one am not convinced that today's buying behavior is different than normal. I'll grant that customers do not come through the door displaying urgency, but when would that b...

By Jason Forrest You know the highly hesitant prospects who come in thinking they just can't afford to buy a home, and yet have solid incomes, little risk of losing their jobs, large down payments, and nearly perfect credit scores? Their consumer confidence (perceived ability to afford a home) is...