Don't just inform, PERFORM! So much of the "service" we get these days merely involves telling us stuff; Your item is on backorder. Not sure when it will come in....The installer should be there sometime tomorrow....You will need to call this number for help......Sorry, we don't carry that pa
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02/07/2011
Lying "I don't care about the customer, and I'll tell them anything I have to in order to get the sale." Believe it or not, I heard this comment from a participant in one of my sales training workshops. Unfortunately, the number of salespeople who lie or intentionally mislead their customers is
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02/03/2011
Lack Of Follow-Up Many sales people say they will do something then fail to follow through. This ranges from promising to get information to taking care of a problem or concern. Many people use this as a barometer before they make a final buying decision. Here's how: A potential customer asks
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02/03/2011
Keep your commitments Dependable. Reliable. Professional. Trustworthy. Do those words describe you? If asked, would your customers say that your word is "good as gold"? Could they provide specific examples of you coming through for them? Would they be unable to list times when you "drop
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02/01/2011
News Flash:Google drops real estate listings Search giant cites low use, proliferation of search sites By Inman News, Wednesday, January 26, 2011. Inman NewsTM Search giant Google will no longer support real estate listings uploaded to its classifed listings site on Google Maps, the company ann
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01/28/2011
Ask, don't tell. Are you looking to improve the quality of service in your Company? If so I've got five words for you: THE CUSTOMER IS IN CHARGE! Despite beliefs held by so
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01/28/2011
Never let them feel invisible Failing to acknowledge and help customers-even if it's merely to say, "Thanks for coming it. I'll be with you shortly,"-is rude, inconsiderate, and unprofessional. It represents bad service and a poor business practice. Andy anyone does it, including you and me
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01/27/2011
Respect their time Clearly, the avoidable wasting of a customer's time is disrespectful. And on one in their right mind is going to pay you money to disrespect them. At least they won't do it for long. Bottom line: If you don't value your customers, change your thinking-or find another lin
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01/26/2011
Put the customer first The other day I was hit with a tri-fecta of poor customer service. It happened when I went to a restaurant for lunch. Driving through the lot, in an effort to avoid parking in the back. I noticed a vacant spot right in front of the entrance. I sped up to take advant
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01/25/2011
Remember Why Your Job Exists Take a moment, right now, and do something that most people rarely (if ever) do: think about the purpose of your job. Here's a question to think about: Why did we create your position......why does your job exist? Let me give you a couple of clues. The answe
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01/21/2011
