I got this email from a friend - a great story we can all learn from By Harvey MacKay A Duck or An Eagle? > > > No one can make you serve customers well.> > That's because great service is a choice.> > > Harvey Mackay, tells a wonderful story about a cab driver> > that proved this point.> > > He was waiting in line for a ride at the airport. When a> > cab pulled up, the first thing Harvey noticed was that the> > taxi was polished to a bright shine. Smartly dressed in a> > white shirt, black tie, and freshly pressed black slacks,> > the cab driver jumped out and rounded the car to open the> > back passenger door for Harvey .> > > He handed my friend a laminated card and said: 'I'm> > Wally, your driver. While I'm loading your bags in the> > trunk I'd like you to read my mission statement... 02/27/2009