Steffy Hristova, Tempe AZ Realtor - Your Home Close to Your Work! (HomeSmart Elite Group Tempe AZ Tel: 602.710.8161)

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Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

A. Never silent. That is rude and disrespectful yet far too many listing agents are silent. Poop Poo on them! 💩

B. & C.  Every single agent gets a separate email with page 10 of the purchase contract showing their offer was presented and not accepted by the seller. They are thanked for the time in showing and in submitting an offer. I explain how many offers were received and note that no other information regarding the transaction will be provided until escrow closes.  Why? Because I get calls, text messages, and emails asking for details on the price that I do not share until escrow closes.   Most of the agents will respond thanking me for letting them know. Taking the extra time and step is appreciated by most. 

Jan 04, 2022 12:17 PM
Rainmaker
923,920
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I would send out a mass email to all the brokers BCC . . . and let them know "Thank you so much for your offer but another was chosen by the seller. Let me know if any questions or if you need anything further from my office."
They may ask for the 'in writing' response but most likely that will be good enough.
I do think some kind of response is fair so they can move on.

Jan 04, 2022 12:05 PM
Rainmaker
1,320,110
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

I call each agent that wrote a competitive offer and thank them. I offer #2 a backup position. I group email the agents that wrote "waste of time offers" and thank them too.

Jan 04, 2022 11:47 AM
Rainmaker
936,854
Peter Mohylsky. BRIX REALTY
Miramar Beach, Florida - Santa Rosa Beach, FL
BRIX REALTY -DESTIN

Phone calls for me.  Pick up the phone and communicate the old fashion way. 

Jan 04, 2022 12:07 PM
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Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

I call the agents and let them know that another offer was accepted. If there is one that the seller would like as a backup, I'll ask if their buyer is interested in being backup. And where I am, forms get initialed with rejection so I'll have the seller initial them and I'll send them back so we've dotted all the i's and crossed all the t's.

Jan 04, 2022 12:23 PM
Rainmaker
1,022,188
Doug Dawes
Keller Williams Realty Evolution - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

I will call all agents who had clients that presented offers and let them know the Seller's accepted a different offer.

Jan 04, 2022 12:24 PM
Rainmaker
476,835
Ray Henson
eXp Realty of California, Inc. (lic. #01878277) - Elk Grove, CA
Realtor

I usually send emails thanking them.  If they were really close or if we have talked several times, I will usually call. 

Jan 04, 2022 01:57 PM
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Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

Email, for documentation.

Then call them, thank them.  Common courtesy and Bridge Building.

 

*  "Tell them where they stood" maybe, maybe not.  If the deal falls through, and house is back on market, maybe you don't want that Buyer to know what the Seller will accept.

Jan 04, 2022 12:46 PM
Rainmaker
2,669,063
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

C is closest to what I do which is hands on from start to finish explaining as we go what is going on and why along with what may or may not happen and all this is heart-driven by me and people get it too. I used to think having 5 or more offers was exciting. Today, I have a deep empathy for those that didn't get the home (lost sleep) and as a result keep it to 2 or maximum 3 offers which have to meet my criteria. No running people around or shoving the hope carrot down their throats

Jan 04, 2022 12:29 PM
Rainmaker
838,612
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

Definitely not silence; I am not a fan of "ghosting", ever! Polite email with as much detail as you wish to share; could be minimal. 

Jan 04, 2022 02:05 PM
Rainmaker
1,748,738
Lyn Sims
Schaumburg, IL
Real Estate Agent Retired

Our contract here has a section where the seller can sign as rejected. Most of the time I do not do that but some buyers agents push for it. 

Always acknowledge the offer by email & when it will be presented. Also email if they have not won.

Jan 04, 2022 12:37 PM
Rainmaker
4,334,754
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I send an email to each agent who submitted an offer thanking them and telling them that my clients accepted one that met their need better.

Jan 04, 2022 02:05 PM
Rainmaker
1,126,396
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

Because our sales agreements include an expiration date and time they'll know if theirs is the winning contract. No explanation beyond that is necessary.

Jan 04, 2022 12:29 PM
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Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

E. I phone all agents and then email (bcc) them all, after I've made all of my calls. 

 

During our phone conversations, I've secured a back-up Offer for my sellers too - and made another buyer very happy!

Jan 04, 2022 08:42 PM
Rainmaker
506,329
Buzz Mackintosh
Mackintosh REALTORS - Frederick, MD
“Experience, reliable, leadership”

Actually my response is identical  to Nina Hollander, Broker

Jan 04, 2022 05:26 PM
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Anna Banana Kruchten CRS, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

Our seller will initial line 473 and I'll email it to the agent and call if needed - that all depends on what the communication was during the offer period.  Each agent is different.  I"ll also ask them if they would like me to call them if the offer falls through for any reason.  Almost all say, yes, please do and I've done just that a couple of times. 

Jan 04, 2022 02:51 PM
Rainmaker
860,815
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

I avoid using the term "rejected". I try to say " Thank you for offer, but sellers chose or decided to go with another offer". Sellers initialing first page of offer and sending back is good practice, but not mandatory. Ask 2nd and 3rd best offers if they would like to be a back-up. In cases where I predict multiple offers, and sellers don't want to deal with bidding wars or numerous counter offers, I ask for highest and best in order to avoid explaining to agents why sellers didn't counter.

Jan 05, 2022 07:24 AM
Rainmaker
779,428
Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

We don't utilize a rejection form in our market.  An email or text often happens but isn't well regarded.  SO... my vote is:

D.  A direct call.  This is a frustrating market for buyers.  I think that the least we listing agents can do is connect directly and thank them for the offer and keep the door open should anything fall apart.  Some agents will complain about the volume of calls they have to make.  Oh well.  

Jan 05, 2022 05:59 AM
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Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Email or call to buyers agent letting them know that our sellers chose another offer.

Jan 04, 2022 10:58 PM
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Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

depends on the number.  I recently had 17 very good offers.  I did not call them all I sent a mass email to all 16 thanking them and saying my seller accepted another offer and asked if anyone was interested in a backup position.  One was.  I had another listing with 3 good offers and I called the two who did not win.

Jan 04, 2022 06:40 PM
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Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

In crazy numbers of multiple offers, C.  With some agents that took the time to call me, I call them with the rejection.  If they didn't, but emailed an offer, email.

Jan 05, 2022 02:45 PM
Rainmaker
675,935
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Group Valencia & Aliso Viejo

I would respond to all agents that submitted offers period.

Jan 05, 2022 10:30 AM
Rainmaker
1,413,374
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Once the winning offer is signed I notify the runners-up that they are in a backup position.  For those that did not make the cut to be a runner-up, they can notified of rejection.

Runners up usually get a phone call, others get an email.  Unless it's late at night, then they all get an email and the runners-up get a call the next morning.

The #2 offer could easily become the #1 if the EMD doesn't come in, which happens when buyers write on multiple homes, which they pretty much have to do in this market.

Jan 05, 2022 09:11 AM
Rainmaker
976,852
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

I always respond to agents who have submitted offers.

First response, to acknowledge receipt of the offer.

Last response, to thank them for their effort and their client's interest. Perhaps an indication of where their offer stood in the bidding war or why the winning offer was better.

Jan 05, 2022 02:59 PM
Rainmaker
784,486
Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
Carolina Life RealEstate & Relocation 919-602-8489

Everyone is communicated with either by phone or email. It depends. If the agent emailed me, I would probably email back. If I had a conversation with the agents, I would call. If the offer was in the top three, I'd probably call. Once I notify all agents, I usually send a notification through ShowingTime just to make sure I reached everyone. 

Jan 06, 2022 10:43 AM
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Wanda Kubat-Nerdin - Wanda Can!
Red Rock Real Estate Brokered by Real - St. George, UT
So Utah Residential, Referral & Relocation REALTOR

Notify all who submitted and thank them for their efforts. That is the right thing to do! 

Jan 05, 2022 05:22 PM