Dennis Swartz, MBA, GRI...experience counts! (Full Circle Property Management)

Spam prevention
Rainmaker
4,023,936
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Ask those who are elated with your level of service. There will always be those who don't like you!

Dec 17, 2018 03:36 AM
Rainmaker
869,401
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Unless you live in a cave, you know how others get 1,000s of wonderful reviews. THEY BUY THEM.

Just last week received the offer of $10 if I write a review. And I did and got paid. Then came a follow-up or over 200 recognizable companies offering the same opportunity.
Some companies create reviews that allow the respondent to respond with multiple choice selections. (NO TEXT INPUT) The reviews posted is always, 'Great service,' 'fast response," "very helpful,' and more and more meaningless stuff.

My suggestion is if your property management company does anything right, solicit the evaluation at that moment. Don't let it go cold. And if you are really serious respect their time by rewarding good behavior.

It is the nature of the beast to tell 10 when one feels they've been shafted. If good work is done the recipient will only tell 3. This is a good time to collaborate with other local businesses.

Dec 17, 2018 04:48 AM
Rainmaker
1,792,554
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker, eXp Realty - Kalispell, MT
Helping your Montana dreams take root

Have you tried reaching out to property owners and tenants who have been happy with the services you provide in the past and specifically asking them to provide a review? 

Dec 17, 2018 02:45 AM
Rainmaker
1,698,098
Lyn Sims
RE/MAX Suburban - Schaumburg, IL
Schaumburg Real Estate

We use Real Satisfied. I would only get reviews from owners not tenants.

Dec 17, 2018 05:32 AM
Rainmaker
869,401
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Annette nails it. If your state law allows you to provide an inducement, that may be how to shine up the patina.
I agree with everybody that said the time to get favorable press is when your client is basking in the afterglow of your great service. It's virtually effortless then. Post them to your websites.

Dec 17, 2018 04:57 AM
Rainmaker
772,599
Chuck Willman UtahHomes.me
Utah Homes - Alpine, UT
Utah Homes

Dennis, you ask for them.

Short story- I have a friend who has a great company. They also do property management. They have five reviews- all of them are bad. They are from people whose credit was poor so they were denied the ability to rent.

They have a competitor with over 40 reviews. most of them are good. The reviews are from property owners who appreciate the top-notch service they have provided. But the competitor made it practically his life's mission over the past year to cultivate these reviews.

Yes- you can outsource this but be careful. If the reviews are not real it will be real trouble. If you direct your happy customers to places like Facebook, Foursquare, yelp and google maps you have to hope they actually go there and write the review.

There are companies that automate these services for a fee. I would make sure (if you do go this route) their service does not only work while you pay them a monthly fee and revert back when you stop paying the monthly fee.

Dec 17, 2018 05:49 AM
Rainmaker
3,297,674
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Run a contest for those that leave positive reviews you can give out a local restaurant gift card for those leaving feedback

Dec 17, 2018 05:22 AM
Rainmaker
3,910,908
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Ask those who are happy with you to post their reviews. I think when it comes to property management it's a long haul to get someone other than those with an axe to grind to do an on-line evaluation.

Dec 17, 2018 04:17 AM
Ambassador
4,093,103
Debe Maxwell, CRS
www.iCharlotteHomes.com | The Maxwell House Group | RE/MAX Executive | (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Oh, I have a buyer who is building (new construction) and we sold their home quicker than we thought we would. So, they needed a 1-year rental and were fairly targeted in their area so, I helped them locate one. The one that I was certain they would like, I hoped they wouldn't choose it because of the reviews of the property management company. 

Of course, that's the one they chose! I told them if they had ANY issues to please reach out to me. Last week, we were meeting with the builder to review progress on their new home and they were RAVING about the property manager! Go figure! I told them they should write a review - "You know, only the disgruntled seem to write reviews and you would be a bright light on their review page!" 

It's so difficult in property management to nail down the positive reviews but, I would focus on those - don't buy them. Just keep plugging away at getting them from your tenants and landlords. Good luck, Dennis!

Dec 17, 2018 06:45 AM
Rainmaker
967,303
Doug Dawes
Keller Williams Realty - Topsfield, MA - Georgetown, MA
Your Personal Realtor®

Annette Lawrence , Palm Harbor, FL 727-420-4041 has the answer for you

Dec 17, 2018 05:34 AM
Rainmaker
3,960,505
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Unless I am misunderstanding your question, Wayne offered a suggestion that makes sense to me.

Dec 17, 2018 04:00 AM
Rainmaker
408,180
Buzz Mackintosh
Mackintosh REALTORS - Frederick, MD
“Experience, reliable, leadership”

Politely ask the clients you have had a good experience to review you.

Dec 17, 2018 04:39 AM
Rainmaker
5,570,688
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

Ditto to what Wayne said....

Dec 17, 2018 03:51 AM
Rainmaker
2,014,070
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

I think you would want Pro - Landlord Evaluations

Dec 17, 2018 03:20 AM
Rainmaker
868,874
John Juarez
The Medford Real Estate Team - Fremont, CA
ePRO, SRES, GRI, PMN

We ask for reviews and we usually get them. We tell our clients that reviews are very important to us. Friends (clients) usually want to help you. Make your clients your friends by your outstanding service and excellent outcomes. In turn, on-line reviews have generated more business for us.

Dec 17, 2018 07:23 AM
Rainmaker
1,838,802
Bob "RealMan" Timm
Ward County Notary Services - Minot, ND
Owner of Ward Co. Notary Services, retired Realtor

ASK! Contact past tenents that you know were happy and ask. That's the best you can do Dennis Swartz .

Dec 17, 2018 07:07 AM
Ambassador
2,546,525
Fred Griffin Tallahassee Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

    Ask and ye shall receive. 

   You may have to be assertive and persistent.  Email them the link to the review site, call and ask if they received it, thank them again for their time.

Dec 17, 2018 06:46 AM
Rainmaker
1,362,248
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Annette Lawrence , Palm Harbor, FL 727-420-4041 and Chuck Willman UtahHomes.me are spot on with their answers.

 

There are many ways to go about this for results.  Some are "white hat" (asking for reviews when people are happy) others are "grey hat" (offering a gift card for a review) while some "black hat" (buying fake reviews).

 

What some entities like White Spark (they do reputation management) say is to address the negative reviews in a professional manner (in other words, state "just the facts" and don't get into a pissing match with them).

Dec 17, 2018 09:26 AM
Rainmaker
5,370,890
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

I agree with Wayne Martin and Nina Hollander .  A

Dec 17, 2018 06:55 AM
Rainmaker
1,231,599
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Ditto, Wayne Martin and Nina Hollander 

Dec 18, 2018 06:29 AM
Rainmaker
907,123
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

There are a few ways others use - buy them, make sure you respond to EVERY "unshiney" and "shiney" review and have your good clients post them - you can send them the review and ask them to copy and paste them it, you can hire a company to do this for you as well

Dec 17, 2018 04:38 PM
Rainmaker
4,799,356
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I don't know.  But, I would carefully answer each of the reviews and dull their axes.

Dec 17, 2018 08:36 AM
Ambassador
3,002,274
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Ask your happy and satisfied clients to write a review. Do it as soon as possible - don't wait.  

Dec 17, 2018 08:15 AM
Rainmaker
1,136,587
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

There are some homeless people hanging at the library for warmth. They charge $20 a pop and you write them. Cash only.

 

Dec 17, 2018 07:54 AM
Rainmaker
6,374,075
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

I have no idea. 

Dec 17, 2018 07:22 AM
Rainmaker
1,044,289
Dave Martin (703) 585-4687
Fairfax Realty - Fairfax, VA
Making Realty Dreams a Reality #WeWillGetYouHome

You could try offering a random prize drawing to clients current and past for published reviews? Dennis Swartz 

Dec 23, 2018 07:19 PM
Rainmaker
715,338
Carla Freund
Keller Williams Preferred Realty - Raleigh, NC
Carolina Life RealEstate & Relocation 919-602-8489

Send a thank you letter to your clients asking them to give you a good rating on Google. Include the link.

Dec 18, 2018 05:10 AM
Rainmaker
4,433,483
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

No idea.

Dec 17, 2018 11:50 AM
Ambassador
5,218,910
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

I would not allow reviews in this situation, unless you can allow by invitation only, tenants are often that way.

Dec 17, 2018 11:06 AM
Rainmaker
1,093,167
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

The sooner you ask for them the better off you'll be. If the axes are flying in and not allowing you to correct any wrongs I would be responding to each in kind. Unresponsiveness is the #1 source for poor evaluations.

Dec 17, 2018 10:09 AM
Rainmaker
2,611,520
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I dont give a hoot about ratings. My services are premium and sustained by satisfied customers, tenants and word of mouth. 

Dec 17, 2018 08:41 AM
Rainer
139,045
Anthony Kirlew
Group 46:10 Network @ eXp Realty - Gilbert, AZ
Helping You Make Fiscally Sound Choices

I would be intentional about asking for them. Create an action plan and make it a part of the process at some point.

I would not outsource this unless you are 100% sure the company is legit and won't break any rules. For example, most review sites say you cannot pay someone for a review however many people do. Also, many of these review companies are frauds and actually post fake reviews which can be found out and damage your business reputation by getting your review site removed or banned.

It's always good to stay on top and have good reviews in case you get a bad one. If you have many positives the bad ones can get lost in the mix. If the only one(s) that show up are bad, that's a poor reflection on the business.

Also, in the spirit of sowing and reaping, make sure to leave lots of postive reviews for companies you do business with. As we sow, so shall we reap.

Dec 30, 2018 08:16 PM
Rainmaker
4,739,728
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Wow, maybe your landlords for whom you do an excellent job for?

Dec 21, 2018 06:58 AM
Rainmaker
3,985,813
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I just do the best that I can

Dec 19, 2018 06:59 PM
Rainmaker
314,441
Realtyna Inc
Realtyna - Newark, DE
Realtyna- MLS RETS Integration software & services

I know it has been moentioned already, but get in contact with those who you have built a relationship with! I am sure they will be happy to write a review if you reach out personally. 

Dec 19, 2018 07:01 AM
Rainmaker
2,062,259
Evelina Tsigelnitskaya
SIB Realty - Sunny Isles Beach, FL
www.SIBRealty.org 305-931-6931

A lot of good asnwers.

 

Dec 18, 2018 07:23 PM
Rainmaker
1,596,476
Valeria Mola
SIB Realty - Miami, Sunny Isles Beach - Sunny Isles Beach, FL
305-607-0709 SIB Realty Condos for Sale and Rent

Reviews after they move in - ask them, don't be shy.

Dec 18, 2018 04:53 PM
Rainmaker
3,840,944
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Have to see what others have to say

Dec 18, 2018 03:57 PM