Dennis Swartz, MBA, GRI...experience counts! (Full Circle Property Management)

Spam prevention
Rainmaker
1,766,686
Lyn Sims
Schaumburg, IL
Real Estate Agent Retired

It's no big deal to block them & delete their comments. I've always found that the ones that 'object the loudest' have the most problems.

Aug 07, 2017 05:17 AM
Rainmaker
612,606
Eve Alexander
Buyers Broker of Florida - Tampa, FL
Exclusively Representing ONLY Tampa Home Buyers

If your facebook presence is more harm than good, why bother?

Eve

Aug 07, 2017 03:39 AM
Rainmaker
598,824
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

Dennis Swartz , find a way to respond to the negative reviews with a short, professional response. If the tenant complains you "stole" their deposit, list the cleaning/repairs you had to do after their departure. If they complain you don't respond to maintenance, use it as an opportunity to explain your process and show that you did try to handle it.

If I see a company with all 5-star reviews, I'm skeptical. If I see some negative reviews but with professional responses, I'm more likely to trust that company.

Aug 07, 2017 08:59 AM
Ambassador
3,158,329
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

The more we avail ourselves to open public forums the more opportunity for crap like that to be posted. I stick with my WordPress site and control comments left.  As others have mentioned, you can always delete FB comments but is its value greater than the risk?

Aug 07, 2017 07:31 AM
Rainmaker
4,568,190
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Use their comments as evidence of how efficient and thorough you are! Can't please everyone, that is not your job!

Aug 07, 2017 06:36 AM
Rainmaker
1,386,685
Wayne Zuhl
Remax First Realty II - Cranford, NJ
The Last Name You'll Ever Need in Real Estate

I don't know how to solve this, but I'd work on preventing disgruntled tenants in the future.

Aug 07, 2017 06:24 AM
Rainer
352,876
Teri Pacitto
Compass - Westlake Village, CA
Real Estate, Your Style...Your Home...My Specialty

Respond, acknowledge and expose them for what they say.  If it's your fault or theirs.  I'm guessing it's the latter.  Don't get angry or start a fight,  but don't delete what they say.  

Post positive advice always.  Same thing with Yelp.  

'I would never do PM but applauded you for doing that.  

Aug 07, 2017 06:21 AM
Rainmaker
1,466,027
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Dennis Swartz Looks like Lyn Sims has your answer.

Aug 07, 2017 06:19 AM
Rainmaker
789,533
Brenda Mayette
Miranda Real Estate Group, Inc. - Glenville, NY
Getting results w/ knowledge & know-how!

Adjust your settings so that no one can post except for you. 

Aug 07, 2017 05:25 AM
Rainmaker
870,798
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

If they coulnd't complain on facebook, they would just find other places to complain like google, yelp, etc. maybt try deleting their comments then blocking them.

Aug 07, 2017 04:53 AM
Rainmaker
369,864
Jay McHugh
SendOutCards-Appreciation Marketing Expert - Acton, MA
YOUR SendOutCard Mentor

Don't give up...indeed block and delete ... nature of the business.... collect as many positive testimonials and watch the tide change in your favor...you will drown out the storm of angry seas....cheers.....

Aug 07, 2017 04:29 AM
Rainer
177,334
Cheryl Dukes . . . . . Intown Atlanta
Solid Source Realty, Inc. - Atlanta, GA

I would start with raising the bar for the tenants you accept into the properties and tell them before submitting their applications that they must have no priors in order to be considered. You can also comment on their comment in a nice way that lets people know they were deadbeats.

Sep 05, 2017 05:24 PM
Rainmaker
4,334,856
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

Block them and delete them

 

Aug 12, 2017 03:57 PM
Ambassador
4,316,215
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Dennis Swartz - if you are 'slammed', not a good idea to expose yourself.

Aug 07, 2017 09:12 PM
Ambassador
3,987,010
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

If you can put a good twist on their bad comments, keep them. If not delete them and block them.

Aug 07, 2017 08:19 PM
Rainmaker
538,444
Dave Halpern
Dave Halpern Real Estate Agent, Inc., Louisville, KY (502) 664-7827 - Louisville, KY
Louisville Short Sale Expert

Don't have a Facebook page or don't do property management. Or, only approve certified sane tenants.

 

Seriously, you can set your FB business page to require admin approval of all comments.

Aug 07, 2017 04:39 PM
Ambassador
3,402,694
Anna Banana Kruchten CRS, Phoenix Broker
HomeSmart Real Estate BR030809000 - Phoenix, AZ
602-380-4886

You are a brave man Dennis Swartz  - I simply don't have the mindset to take on property mgmt. If these folks keep it up I'm not sure it's wise to keep the page. Or maybe there is a setting that you have the ability to monitor comments before they are published?

Aug 07, 2017 11:32 AM
Rainmaker
5,580,884
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

get rid of those comments by those deadbeats and felons.... keep the good ones....

Aug 07, 2017 08:28 AM
Ambassador
3,360,199
Chris Ann Cleland
Long and Foster Real Estate - Gainesville, VA
Associate Broker, Bristow, VA

I'm not sure that landlords or agents that would recommend you would even weigh the comments of the disgruntled, dead beat tenants.  

Aug 07, 2017 08:22 AM
Ambassador
5,753,653
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

I have never had that problem, if I did I would just delete their comments.

Aug 07, 2017 07:58 AM
Rainmaker
1,430,371
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

There is a feature where you can moderate any comments left, if memory serves.  I'd activate that.

Aug 07, 2017 07:52 AM
Ambassador
2,608,498
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

 Block and delete.  Or, reply with the facts.

Aug 07, 2017 07:29 AM
Rainmaker
5,767,466
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Dennis,

We are not FB fans, so we don't go there. I know that it works for some people, etc.  A

Aug 07, 2017 07:21 AM
Rainmaker
945,523
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

My advice - Stay out of FB

Aug 07, 2017 07:18 AM
Ambassador
4,743,745
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

Why not block or delete? And it it's that big of an issue perhaps it's not worth having.

Aug 07, 2017 07:17 AM
Rainmaker
1,672,215
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West - Carlsbad, CA
Presence, Persistence & Perseverance

Don't allow them to post feedback

Aug 07, 2017 06:53 AM
Rainmaker
609,090
Lynnea Miller
Bend Premier Real Estate - Bend, OR
Premier Real Estate Service in Central Oregon

You can limit who can see you, or block those particular people from your page.

Aug 07, 2017 06:37 AM
Ambassador
1,616,454
Harry F. D'Elia III
RentVest - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

it comes with the territory since we are bill collectors

Aug 07, 2017 06:22 AM
Rainmaker
2,691,338
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

The customer isn't always right but they are never wrong...use this as a guide

Aug 07, 2017 06:22 AM
Rainmaker
711,844
Richard Bazinet /MBA, CRS, ABR
West USA Realty - Scottsdale, AZ
Phoenix Scottsdale. Sellers, Buyers & Relocations

Just stay off Facebook for now. 

Aug 07, 2017 06:19 AM
Rainmaker
3,986,000
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Maybe facebook is not the best avenue to pursue.

Aug 07, 2017 06:08 AM
Rainmaker
3,384,740
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Monitor your account, page and postings and delete and block

Aug 07, 2017 06:01 AM
Rainmaker
7,037,313
Roy Kelley
Retired - Gaithersburg, MD

You can block them on Facebook or just delete their comments.

 

Aug 07, 2017 05:30 AM
Rainmaker
4,799,732
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

You can control the comments on your Facebook page.  Though, by answering with the facts for these comments you may actually gain followers.

Aug 07, 2017 05:15 AM
Rainmaker
3,070,984
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Gita Bantwal nailed this one!

Aug 07, 2017 05:01 AM
Rainmaker
1,708,245
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I have a property managment company and we keep it off Facebook. Facebook is not a fun place to be anymore.

Aug 07, 2017 04:36 AM
Rainmaker
2,054,699
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Just keep deleting them(or block)

Aug 07, 2017 04:25 AM
Rainmaker
4,491,440
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Can't you limit who comments on facebook and or who can "participate" on your page?

Aug 07, 2017 03:38 AM
Ambassador
2,077,510
Kat Palmiotti
406-270-3667, kat@thehousekat.com, Broker/REALTOR® - Kalispell, MT
Helping your Montana dreams take root

Maybe have a facebook business presence that doesn't allow any feedback? 

Is it only people who got rejected (who are just applicants, not tenants), or is it tenants as well? If it's tenants, why are they disgruntled? How many tenants do you have? Maybe you can ask happy tenants to put in some feedback also? 

Aug 07, 2017 03:08 AM
Rainmaker
4,433,809
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Good luck.

Aug 07, 2017 03:06 AM