Bob Crane,  Forestland Experts! 715-204-9671 (Woodland Management Service / Woodland Real Estate, KW Diversified)

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Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

I saw that article. Since I'm the second or third agent in on many of my listings, I have absolutely no problem in differentiating what I do and how I do it to ensure success for my clients. But I also always first ask why the prospective client believes their agent failed.

Aug 01, 2017 04:44 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

My reply is generally that "it may not have been the agent, let's sit down and take and honest and thorough look at the entire situation and work out a plan."

Aug 01, 2017 04:42 AM
Belinda Spillman
Aspen Lane Real Estate Colorful Colorado - Aurora, CO
Colorado Living!

Trying to determine how the last agent failed is key before engaging in a relationship with this client. 

Aug 01, 2017 09:48 AM
Anna Banana Kruchten Phoenix Broker
HomeSmart Real Estate - Phoenix, AZ

Well that's an interesting take from a seller who may not have been realistic from the start and ran other agents around the block!!  At this point it's time to have a coming to banana conversation about market stats, condition of home etc.

Aug 01, 2017 09:41 AM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

I didn't see the article you're speaking of. But if a prospective client makes that statement, I want to know who the last agent was. Sometimes, on rare occasion, the client encounters a hack. 99% of the time, however, there is absolutely nothing wrong with the previous agent but something was missing from the plan. 99% of that time it's something that the client did not or would not cooperate in doing properly.

Aug 01, 2017 06:13 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

What did they not do that you thought they should? Let's get together and discuss how I do business!

Aug 01, 2017 05:27 AM
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

Every time i speak to an expired listing this is what i hear, then i get to tell them how i am differnt, what i can do and stress service, communication and experience. 

Aug 01, 2017 05:24 AM
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

No two dentists are alike , no two car mechanics are alike . NOT ALL AGENTS offer the Same Services !

Aug 01, 2017 05:15 AM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I am more skeptical of the client that the previous agent - 

Aug 01, 2017 07:24 PM
Debe Maxwell, CRS
Savvy + Company (704) 491-3310 - Charlotte, NC
The right Charlotte REALTOR!

Easiest. Question. Ever!

Show them the data - the proof is in the pudding, Bob! Give them your 30-second speech and share that data and you're in - easy-peasy!

I will say that I have gotten many of these and it doesn't take long to figure out that it's not always the agent...


Aug 01, 2017 01:06 PM
Kevin J. May
Florida Supreme Realty - Hobe Sound, FL
Serving the Treasure & Paradise Coasts of Florida

Bob, I believe you answered your question very well. So subtly in fact I thought you were hacked.

Aug 01, 2017 06:46 AM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

we are listing agents and I have a very comprehensive binder that answers this question.... in detail....

Aug 01, 2017 06:33 AM
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

"You say that your last agent failed... why do you think that is?  What did they do wrong?"   

Get them to elaborate.  Chances are they (the Seller) didn't pay attention to the LA's list price suggestion and over-priced it, or they made it hard to show, or put up some other obstacle.

Aug 01, 2017 03:50 PM
Christine Kankowski North SD and Temecula
House Match Inc - Poway, CA
Excellent Sales and Property Management

In order to answer that i do need some inforamtion on what was done the first time, so I do ask several questions.  Sometimes I get good information that is easy to show a differnetiation between that and what I do.  It could be as simple as scouring the MLS to make sure it says 3 car garage, not 2, or showing the price as it should be, not where htye started, etc.   

I have a recent listing (that I did not get) because they wanted to list higher than I suggested.  4 months later with several price drops, they are where they should have been all along, and should have sold in May.

Aug 01, 2017 03:47 PM
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

"I don't fail!"

Aug 01, 2017 01:46 PM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

For us, it is all about doing exactly what we say we will do and not 'blowing smoke where the Sun doesn't shine'. Too many agents promise the Moon and deliver a Moon Pie.

Aug 01, 2017 12:25 PM
Roy Kelley
Retired - Gaithersburg, MD

It is smart to select a very successful agent.

Aug 01, 2017 10:27 AM
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

Good ?. You should have given us the link also. 

This is like your elevator speech, you better know how you are different.

Aug 01, 2017 10:25 AM
Ryan Huggins - Thousand Oaks, CA - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Sounds like a RISMedia article.

Aug 01, 2017 09:17 AM
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

Oh let me count the ways .... 

Congratulations on your new client. 

Aug 01, 2017 07:14 AM
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

I love that question, because nobody has my USP story, nobody but me. It's fun to see the look on their face, as my USP so unexpected.

Aug 01, 2017 06:50 AM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I try to meet the expectations of all my clients. You don't know if you don't stop and ask and try to get back on track with them.

Aug 01, 2017 06:19 AM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Bob Crane Although the agent always get the blame for a property not selling, it isn't always the agent. Develop a plan with the seller's involvement.

Aug 01, 2017 06:14 AM
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

These are some of my favorites because I can generally have no problem demonstrating why I'm different and better.

Aug 01, 2017 06:10 AM
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

Excellent question Bob Crane and every answer is right on point. Thanks.

Aug 01, 2017 05:35 AM
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I hear this from time to time but I find it opens a good line of communication...

Aug 01, 2017 05:30 AM
Jay McHugh
SendOutCards-Appreciation Marketing Expert - Acton, MA
YOUR SendOutCard Mentor

Indeed .. .great cup of coffee to today and success with your follow up.....

Aug 01, 2017 05:04 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

I'll have to go look for that article

Aug 01, 2017 04:53 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Am closing a home today where the Seller told me upfront, the last REALTOR they had in NJ was awful.    I had to ask why they said this about her.

Aug 04, 2017 09:37 AM
Melissa Jackson REALTOR
Trinity Premier Properties - Azle, TX
Helping You Make The Right Move

Today I heard an agent say "You want to be their first love, second spouse and third agent."  At least this homeowner is serious - I would discuss what happen with the last listing agent. Are they motivated? Willing to listen? Then discuss both of your expectations and explain the value you bring.

Aug 03, 2017 08:27 PM
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Others have answered 

Aug 02, 2017 06:04 PM
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

Let me list the ways since my listings sell!

Aug 02, 2017 07:20 AM
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I would say because "I don't fail".

Aug 02, 2017 05:14 AM
Peter Mohylsky
PMI. Destin - Miramar Beach, FL

We are all different and that is definitely a very good thing.

Aug 02, 2017 04:07 AM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Bob Crane - a marketing email? If so, it is quite an

Aug 01, 2017 10:45 PM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

I don't know your agent so how can I compare apples and oranges

Aug 01, 2017 04:42 PM
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

I have a 28 point marketing plan and will talk to you every Monday with the good the bad and the ugly and what we arfe doing in the next 7 days!

Aug 01, 2017 11:08 AM
Lottie Kendall
Compass - San Francisco, CA
Helping make your real estate dreams a reality

Good replies here. I'll say, "tell me about the situation and let's figure out a solution that works."

Aug 01, 2017 08:25 AM
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I want to understand the situation as best as possible, since it might not have specifically been the agent, and the seller's perspective on that perceived failure. Sometimes the seller can't see how they contributed to the failure.

Aug 01, 2017 07:19 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


I like your reply.  A

Aug 01, 2017 06:34 AM
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

All options will be known upfront...

Aug 01, 2017 05:52 AM
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Sometimes being the second agent is a great place to be. I am always amused when i see a price reduction by the second agent not the first.

Aug 01, 2017 05:43 AM