Ever try to do business with the LoopLink dept of Loopnet.com? Since they don't have a phone number & don't respond to email requests, did you find this as upsetting as I do? Customer service, anyone?

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Rainmaker
1,466,267

Michael Setunsky

Woodbridge, VA

Your Commercial Real Estate Link to Northern VA

Ken Jones LoopNet fell short when they changed their listing exposure policy years ago.

Apr 18, 2017 04:16 PM

Upvote

2

Roy Kelley

Gaithersburg, MD

Rainmaker
921,504

Annette Lawrence , Palm Harbor, FL 727-420-4041

ReMax Realtec Group - Palm Harbor, FL

Making FLORIDA Real Estate EZ

There are MANY business enterprises including Active Rain that do not publish a telephone number.

Others outsource their support to another continent and will respond within 24 hours.

And an overwhelming segment of society have no problem with this contemporary business model.

Customer service is often defined as clear expectation as opposed to instant gratification. AND the overwhelming majority will say the service is just fine.

Is it possible that real estate agents trying to 'out service' each other have created an environment that is not valued by the consumer in our race to deliver outstanding customer service? We may be the last to embrace this model of customer service.

How can a real estate agent create a 'no touch' business and thrive?

That is a serious question.

Apr 18, 2017 03:08 PM

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2

Candice A. Donofrio

Fort Mohave, AZ
Roy Kelley

Gaithersburg, MD

Rainmaker
1,046,490

Dave Martin (703) 585-4687

Local Ads Easy - Fairfax, VA

Local Exclusive Leads for Local Businesses

No I use Authentisign here in the Northern Virginia market Ken Jones, ASA, SCGREA, CRES

Mar 27, 2018 08:36 PM

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1

Cindy Stallworth

Alma, WI

Ambassador
6,937,617

Bob Crane

Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI

Forestland Experts! 715-204-9671

I have been less than impressed with loopnet in several ways, and automated systems of any kind are generally a pain unless they have great tech support, which may not be the case here.

Apr 18, 2017 09:45 PM

Upvote

1

Bob Crane

Stevens Point, WI

Rainmaker
1,137,708

Candice A. Donofrio

Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ

928-201-4BHC (4242) call/text

I'll have to check and see what you're talking about. I'm a premium member and I have never had a problem talking to a human on the telephone.

Apr 18, 2017 03:32 PM

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1

Roy Kelley

Gaithersburg, MD

Ambassador
3,485,990

Kathleen Daniels, Probate & Trust Specialist

KD Realty - 408.972.1822 - San Jose, CA

Probate Real Estate Services

Frustrating for sure. It seems many companies have a one way in with money. The door only swings in with money. It does not open for customer service. It seems to be the way of the world these days. Frustrating for sure.

Apr 18, 2017 03:13 PM

Upvote

1

Roy Kelley

Gaithersburg, MD

Rainmaker
1,713,581

Joe Pryor

The Virtual Real Estate Team - Oklahoma City, OK

REALTOR® - Oklahoma Investment Properties

Gave up on Loopnet awhile back. Also too many listings with a 10 cap which of course were missing a few details.

Apr 18, 2017 03:09 PM

Upvote

1

Roy Kelley

Gaithersburg, MD

Rainmaker
5,774,279

Ron and Alexandra Seigel

Napa Consultants - Carpinteria, CA

Luxury Real Estate Branding, Marketing & Strategy

Ken,

Sorry to hear that.

Apr 18, 2017 02:41 PM

Upvote

1

Roy Kelley

Gaithersburg, MD

Rainmaker
5,725,028

Wayne Martin

Wayne M Martin - Oswego, IL

Real Estate Broker - Retired

I have not and I guess I can consider myself lucky!

Apr 18, 2017 02:19 PM

Upvote

1

Roy Kelley

Gaithersburg, MD

Rainmaker
1,773,968

Sandy Padula & Norm Padula, JD, GRI

HomeSmart Realty West & Florida Realty Investments - , CA

Presence, Persistence & Perseverance

Sounds like a disconnect. Someone 'dropped the ball'!

Apr 18, 2017 02:18 PM

Upvote

1

Roy Kelley

Gaithersburg, MD

Rainmaker
1,157,847

FN LN

Toronto, ON

I am not familiar with them.

Apr 18, 2017 01:57 PM

Upvote

1

Roy Kelley

Gaithersburg, MD

Rainmaker
1,618,024

Harry F. D'Elia III

WEDO Real Estate and Beyond, LLC - Phoenix, AZ

Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

I do not like that type of customer service

Apr 20, 2017 06:32 AM

Upvote

Rainmaker
5,426,864

Will Hamm

Hamm Homes - Aurora, CO

"Where There's a Will, There's a Way!"

No phone, hate that.

Apr 19, 2017 05:43 PM

Upvote

Rainmaker
1,565,490

Ryan Huggins - Thousand Oaks, CA

https://HugginsHomes.com - Thousand Oaks, CA

Residential Real Estate and Investment Properties

I haven't had to use that software, but I agree that would be frustrating.

Apr 19, 2017 10:27 AM

Upvote

Rainmaker
947,659

Jeff Pearl

Realty One Group Capital / LIC in VA - Lovettsville, VA

Full Service Full Time Realtor

I use to use loopnet for land listings, and a few auctions, but never really got much serious interest from buyers on there. When CoStar bought them, I haven't had a need to use them again. The Commercial section of our MLS seems to work fine for listings, although many agents don't list commercial properties in the MLS. Your situation does sound annoying.

Apr 19, 2017 07:19 AM

Upvote

Rainmaker
602,081

Nathan Gesner

American West Realty and Management - Cody, WY

Broker / Property Manager

I've never heard of it and have only used Loopnet once.

Apr 19, 2017 06:13 AM

Upvote

Rainmaker
2,275,024

Michael J. Perry

Fathom Realty - Lancaster, PA

Lancaster, PA Relo Specialist

Commerical Agents seem to love LoopNet

Apr 19, 2017 06:07 AM

Upvote

Rainmaker
1,024,453

Jennifer Mackay

Counts Real Estate Group, Inc. - Panama City, FL

Your Bay County Florida Realtor 850.774.6582

Customer service in most industries is a thing of the past - most of them are located outside the US and barely speak english

Apr 19, 2017 05:50 AM

Upvote

Rainmaker
5,277,454

Richard Weeks

Dallas, TX

REALTOR®, Broker

They are owned by CoStar. We have a CoStar account. Here is their corporate info:

San Francisco
101 California St., 43rd Floor
San Francisco, CA 94111
Phone: (415) 243-4200
Fax: (415) 764-1622

Apr 19, 2017 05:42 AM

Upvote

Rainmaker
3,075,617

Tony and Suzanne Marriott, Associate Brokers

Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ

Coldwell Banker Realty

Fortunately not!

Apr 19, 2017 05:40 AM

Upvote

Rainmaker
824,329

Susan Laxson CRS

Palm Properties - La Quinta, CA

California Real Estate Specialist

I have a listing on Loopnet and used them more in the past than recently, but haven't encountered any situation that I needed to contact them directly. Hope you find a solution.

Apr 19, 2017 04:46 AM

Upvote

Rainmaker
5,561,797

Nina Hollander, Broker

Coldwell Banker Realty - Charlotte, NC

Your Greater Charlotte Real Estate Broker

I've never heard of LoopLink or Loopnet, Ken. What do they do (or in your case what do they not do)?

Apr 19, 2017 04:03 AM

Upvote

Rainmaker
4,323,400

Praful Thakkar

LAER Realty Partners - Burlington, MA

Metro Boston Homes For Sale

Ken Jones - that's the way all customer service is going!

I prefer to talk to someone for sure.

Apr 18, 2017 09:29 PM

Upvote

Ambassador
5,696,360

Debe Maxwell, CRS

Savvy + Company (704) 491-3310 - Charlotte, NC

The RIGHT CHARLOTTE REALTOR!

Loopnet when I was looking for commercial space - they stink in MHO!

Apr 18, 2017 09:23 PM

Upvote

Ambassador
2,742,225

Fred Griffin Florida Real Estate

Fred Griffin Real Estate - Tallahassee, FL

Licensed Florida Real Estate Broker

I have vague memories of Loopnet. Let me go to that site and try to remember what it is about.

Apr 18, 2017 07:37 PM

Upvote

Rainmaker
4,273,381

Paul S. Henderson, REALTOR®, CRS

Fathom Realty Washington LLC - Tacoma, WA

South Puget Sound Washington Agent/Broker!

It's been years...

Apr 18, 2017 07:34 PM

Upvote

Rainmaker
3,988,194

Debbie Reynolds, C21 Platinum Properties

Platinum Properties- (931)771-9070 - Clarksville, TN

The Dedicated Clarksville TN Realtor-(931)320-6730

I have used Loopnet but not had any encounter with Looplink. Anytime you can't get through to customer service it stinks.

Apr 18, 2017 07:19 PM

Upvote

Rainmaker
1,683,997

Thomas J. Nelson, REALTOR ® CRS,ABR,PSA,RCS-D, CFSP

Big Block LPT Realty 858.232.8722 - La Jolla, CA

Coastal San Diego, Veteran's & Retirees Services

Can't say that I have.

Apr 18, 2017 06:49 PM

Upvote

Rainmaker
3,986,579

William Feela

WHISPERING PINES REALTY - North Branch, MN

Realtor, Whispering Pines Realty 651-674-5999 No.

Never heard of them. That should tell you enough

Apr 18, 2017 05:53 PM

Upvote

Rainmaker
8,415,837

Roy Kelley

Retired - Gaithersburg, MD

I have not used them.

Apr 18, 2017 05:14 PM

Upvote

Ambassador
2,447,496

Carol Williams

Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA

Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

Customer service is becoming as rare as common sense.

Apr 18, 2017 02:30 PM

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Ken Jones LoopNet fell short when they changed their listing exposure policy years ago.
There are MANY business enterprises including Active Rain that do not publish a telephone number.

Others outsource their support to another continent and will respond within 24 hours.

And an overwhelming segment of society have no problem with this contemporary business model.

Customer service is often defined as clear expectation as opposed to instant gratification. AND the overwhelming majority will say the service is just fine.

Is it possible that real estate agents trying to 'out service' each other have created an environment that is not valued by the consumer in our race to deliver outstanding customer service? We may be the last to embrace this model of customer service.

How can a real estate agent create a 'no touch' business and thrive?

That is a serious question.
No I use Authentisign here in the Northern Virginia market Ken Jones, ASA, SCGREA, CRES
I have been less than impressed with loopnet in several ways, and automated systems of any kind are generally a pain unless they have great tech support, which may not be the case here.
I'll have to check and see what you're talking about. I'm a premium member and I have never had a problem talking to a human on the telephone.
Frustrating for sure. It seems many companies have a one way in with money. The door only swings in with money. It does not open for customer service. It seems to be the way of the world these days. Frustrating for sure.
Gave up on Loopnet awhile back. Also too many listings with a 10 cap which of course were missing a few details.
I haven't had to use that software, but I agree that would be frustrating.
I use to use loopnet for land listings, and a few auctions, but never really got much serious interest from buyers on there. When CoStar bought them, I haven't had a need to use them again. The Commercial section of our MLS seems to work fine for listings, although many agents don't list commercial properties in the MLS. Your situation does sound annoying.
Customer service in most industries is a thing of the past - most of them are located outside the US and barely speak english
They are owned by CoStar. We have a CoStar account. Here is their corporate info:

San Francisco
101 California St., 43rd Floor
San Francisco, CA 94111
Phone: (415) 243-4200
Fax: (415) 764-1622
I have a listing on Loopnet and used them more in the past than recently, but haven't encountered any situation that I needed to contact them directly. Hope you find a solution.
I've never heard of LoopLink or Loopnet, Ken. What do they do (or in your case what do they not do)?
Ken Jones - that's the way all customer service is going!

I prefer to talk to someone for sure.
Loopnet when I was looking for commercial space - they stink in MHO!
I have vague memories of Loopnet. Let me go to that site and try to remember what it is about.
I have used Loopnet but not had any encounter with Looplink. Anytime you can't get through to customer service it stinks.