Debe Maxwell, CRS, The RIGHT CHARLOTTE REALTOR! (Savvy + Company (704) 491-3310)

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Rainmaker
4,426,276
Endre Barath, Jr.
Berkshire Hathaway HomeServices California Properties - Beverly Hills, CA
Realtor - Los Angeles Home Sales 310.486.1002

Debe, yes in the old days this was unheard of, now I am seeing even Escrow Companies and Transaction Coordinators email blasting the world...lack of attention to detail and lazy business practice....Endre

Mar 26, 2017 10:33 PM
Rainer
216,904
Sharon Altier
Coldwell Banker Realty - Elmhurst, IL
Luxury Property Specialist, CSC, SFR

I would ask Buyer if they gave their lender permission to contact other parties.  If not, they certainly can take issue with the lender.  I would let the Buyer address, since they hired the lender.  However, I would also educate the Buyer as to why this is not appropriate.  

Mar 26, 2017 09:48 PM
Rainmaker
5,096,366
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

That has happened to me and some serious conversations ensued... it didn't happen again. Absolutely, I confront the lender any time this happens.

Mar 27, 2017 04:20 AM
Rainmaker
1,184,688
Peter Mohylsky, Beach Expert
PMI. Destin - Miramar Beach, FL
Call me at 850-517-7098

Interesting post and comments.  I hate reply all but realistically have a problem with this issue.  I am not ready to call foul.

Mar 27, 2017 02:56 AM
Ambassador
6,357,499
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Could be a mistake, let them know that this is not appropriate.

Mar 27, 2017 12:23 AM
Rainmaker
1,619,316
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

I would have this conversation with a lender, along as any vendor you work with. They should know better than CC emails to everyone. 

Mar 26, 2017 11:41 PM
Rainmaker
979,496
Troy Erickson AZ Realtor (602) 295-6807
HomeSmart - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Debe - I would probably say something to the lender, as well as the buyer.

Mar 26, 2017 11:25 PM
Rainmaker
4,319,419
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Debe Maxwell, CRS - having a contact information is perhaps okay - as long as the seller's agent does not contact the buyers directly.

In our offer (at least in MA) we do share the buyer's current address, isn't it?

Mar 26, 2017 11:08 PM
Rainmaker
1,531,053
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
CEO of Vision Drive Realty - Coastal San Diego

It depends on if the lender had the borrower's permission and what the shared info in the email was. I allow my lenders to update everyone on progress, so it would depend on the circumstances.

Mar 27, 2017 07:58 AM
Rainmaker
4,554,400
Michael Jacobs
Pasadena, CA
Pasadena And Southern California 818.516.4393

There would certainly be a conversation with the lender.    

Mar 27, 2017 04:45 AM
Ambassador
2,679,499
Fred Griffin Florida Real Estate
Fred Griffin Real Estate - Tallahassee, FL
Licensed Florida Real Estate Broker

     A slap is in order.  This is a major breach of privacy.

    As an aside, it is amazing how many people don't know the difference between Reply, Reply to Sender, Reply All, Cc: and Bcc:

Mar 27, 2017 08:40 AM
Rainmaker
809,258
Kasey & John Boles
Jon Gosche Real Estate, LLC - BoiseMeridianRealEstate.com - Boise, ID
Boise & Meridian, ID Ada/Canyon/Gem/Boise Counties

It is absolutely not okay. Is it a lender you use frequently or one your buyer chose and you don't interact with often? If it is a one time lender of your buyers choice I would politely let them know that the buyer doesn't want the other party privvy to their information and that you both have to work as a team to protect the buyer so no more all party emails, etc. If it is a preferred lender I may have an even more serious discussion to make sure it never happens again. -Kasey

Mar 27, 2017 07:41 AM
Rainmaker
1,027,602
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

I cannot decide if people are lazy, careless or don't care enough to even think about what they are doing. Of course, I am also the person who tells the title company on the Seller Info sheet, when they ask for certain pieces of information, such as social security number, to  "obtain from Seller."  I am very serious about my privacy as well as the privacy of my clients.  What happened to propriety?

Mar 27, 2017 07:37 AM
Rainmaker
1,466,207
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Debe Maxwell, CRS I would read the lender the riot act.

Mar 27, 2017 07:27 AM
Rainmaker
1,722,926
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

This does not seem appropriate

Mar 27, 2017 07:06 AM
Rainmaker
613,494
Eve Alexander
Buyers Broker of Florida - Tampa, FL
Exclusively Representing ONLY Tampa Home Buyers

Oh hell no...

the lender needs to protect the privacy of their client.

The lenders I use know to keep their mouth zipped.

Eve

Mar 27, 2017 07:01 AM
Rainmaker
935,657
Bruce Walter
Keller Williams Realty Lafayette/West Lafayette, Indiana - West Lafayette, IN

Debe, I rarely use the "reply all" feature for that very reason as someone could get information that they are not entitled to see.  I am not sure how many of these type of occurrences are sloppy, ignorance, or plain laziness on the part of the sender. 

Last year I had a buyer who pulled out of a short sale because he was finally worn down and three months later I receive the closing statement as the EX-buyer's agent.  That deal fell through and four months AFTER THAT I received the settlement statement as the EX-ex-buyer's agent when it finally closed, even when I notified them four months earlier that I was no longer representing the buyer when the first closing statement was sent to me!!!!

Mar 27, 2017 06:51 AM
Rainmaker
2,170,625
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

Yes , all communication to Listing Agent should come from the Buyer's Agent

Mar 27, 2017 05:30 AM
Rainmaker
3,626,524
James Dray
Fathom Realty - Bentonville, AR

You bet I would

Mar 27, 2017 05:18 AM
Rainmaker
1,840,236
Lyn Sims
Schaumburg, IL
Real Estate Broker Retired

Yes it's overstepping I think. Funny that the lender is always so secretative about the buyers financial info but just decided to share that on his/her own. No difference if you ask me.

In my area, seller & buyer info are never exchanged. Of course we are an attorney state.

Mar 27, 2017 04:59 AM
Rainmaker
3,071,489
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Sharon Altier, SFR nailed this one!

Mar 27, 2017 04:52 AM
Rainmaker
908,818
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

I wouldn't rush to do anything. Buyer might have ok'd it, and sellers agent might think you or buyer instructed lender to send it. It shouldn't cause any problems in most cases.

Mar 27, 2017 04:14 AM
Rainmaker
7,793,734
Roy Kelley
Retired - Gaithersburg, MD

Thanks for sharing this situation.

Mar 27, 2017 04:10 AM
Rainmaker
151,633
Julie Larson Realtor® Sarasota FL 941-284-9826
White Sands Realty Group FL | 941-284-9826 | Serving Sarasota, Manatee & Charlotte Counties - Sarasota, FL
When you're thinking of moving...ThinkSuncoast.com

Good question, Debe Maxwell, CRS! After reading through some of the answers, I think I would go the route that Sharon Altier, SFR suggested.

Mar 27, 2017 03:51 AM
Rainmaker
1,045,440
Dave Martin (703) 585-4687
Fairfax Realty - Fairfax, VA
Making Realty Dreams a Reality #WeWillGetYouHome

Well sometimes in our area though often overlooked the contract specifies how the sellers and buyers wish to be notified of documents and info as well as what they permit to be shared with other parties

Mar 04, 2018 09:49 AM
Rainer
388,629
Kate Akerly
Kaminsky Group - Manhattan Beach, CA
Manhattan Beach Residential Sales

I think you have to.  It's never appropriate to share a principal's contact informatino with the other service providers (attorney, broker, lender, escrow, etc.), particularly without explicit permission to do so.

Apr 07, 2017 08:03 AM
Rainer
40,584
Christina Steinhaus
Coldwell Banker Residential Property - West Palm Beach, FL
Real Estate Agent serving the Palm Beaches

Debe, I had this happen during a transaction.  After a phone call I found out that a new hire had made the  mistake in replying 'to all' in an email.  They were relieved to have it pointed out to them.  Apologies all around.  Releasing the contact information did no harm- if it had, I would have addressed it.  However, I was pretty upset at the time.   

If the release of contact information did change the transaction, I would call the Legal Department of your Board.

Mar 30, 2017 10:26 AM
Rainmaker
864,658
Les & Sarah Oswald
Realty One Group - Eastvale, CA
Broker, Realtor and Investor

I think Sharon Altier, SFR has got this one. 

Mar 30, 2017 09:54 AM
Rainmaker
5,850,301
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I would agree with that, and absolutely make a call and confront.

Mar 29, 2017 08:34 AM
Rainmaker
760,633
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Group Valencia & Aliso Viejo

Yes, absolutely.  This is not a lender that I'd be working with any longer.

Mar 28, 2017 04:37 PM
Rainer
259,005
Mick Michaud
Distinctly Texas Lifestyle Properties, LLC Office:682/498-3107 - Granbury, TX
Your Texas Lifestyle is Here!

On some contracts all the buyer's and seller's information is on the signature page.  However, if it is a specificaly anonymous contract where you are acting as the exclusive contact for the transaction, then that's a big breach of confidentiality

Mar 28, 2017 11:46 AM
Ambassador
5,033,416
Jeff Dowler, CRS
eXp Realty of California, Inc. - Carlsbad, CA
The Southern California Relocation Dude

I don't think confidential information is to be shared without permission. With all the people involved in our transactions, and using email, it's pretty risky. And everyone seems to use Reply All without thinking about it.

Mar 28, 2017 07:52 AM
Rainmaker
4,902,684
Will Hamm
Hamm Homes - Aurora, CO
"Where There's a Will, There's a Way!"

I would check with buyers first if they gave permission

Mar 28, 2017 06:55 AM
Rainmaker
812,153
Paul Antonelli
Antonelli Realty - Saint Cloud, FL
Broker Owner; Antonelli Realty

happens here all the time

Mar 28, 2017 03:28 AM
Rainmaker
4,272,524
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I would!

Mar 27, 2017 10:48 PM
Rainmaker
51,178
Pearl Ahlquist-Ruby
1St Choice Realty & Associates Your Home Sold Guaranteed - Carmichael, CA
Real Estate Consultant.

Yikes!! that would be a fired lender.  What else does he/she not know or are willing to cross lines for and could it cost you/me my license!  It is our job to stay out of harms way.?  

Mar 27, 2017 07:31 PM
Rainmaker
3,988,007
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

Yes, I would contact the lender as they may have someone new that has no idea that it is wrong to do it that way. If it is an old timer then they need to know too.

Mar 27, 2017 06:24 PM
Rainmaker
3,986,196
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I would bring it up.

Mar 27, 2017 02:20 PM
Rainmaker
5,583,173
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

that's not a good decision... I'd be all over that lending agent....

Mar 27, 2017 09:26 AM
Rainmaker
1,498,578
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

Haven't seen that.  I would not be happy if that happened.

Mar 27, 2017 09:18 AM
Rainmaker
1,617,866
Harry F. D'Elia III
WEDO Real Estate and Beyond, LLC - Phoenix, AZ
Investor , Mentor, GRI, Radio, CIPS, REOs, ABR

do approach

Mar 27, 2017 09:13 AM
Rainmaker
4,434,127
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I agree.

Mar 27, 2017 07:44 AM
Rainmaker
2,775,931
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

The question may be is how serious is the breach? If minor, treat as such

Mar 27, 2017 07:02 AM
Rainmaker
444,170
Dianne Goode
Raleigh Cary Realty - Raleigh, NC
Realtor/Broker

Some lenders pride themselves on keeping the listing agent in the loop as the loan progresses.  I appreciate it, actually.

Mar 27, 2017 06:55 AM
Rainmaker
5,772,353
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

Debe,

I agree with Endre Barath, Jr.   A

Mar 27, 2017 06:46 AM
Rainmaker
898,058
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

If it's a solicitation email, definitely. Even if not, communications should flow through proper channels.

Mar 27, 2017 06:37 AM
Rainmaker
3,415,644
Scott Godzyk
Godzyk Real Estate Services - Manchester, NH
One of the Manchester NH's area Leading Agents

If i am the buyer agent, then yes. It is my job as buyers agent to notify the listing agent when approved etc and leave out the personal info

Mar 27, 2017 06:27 AM
Rainmaker
460,635
Katina Hargrove 352-551-0308
Stake Your Land Realty, Inc. - Eustis, FL
Broker/Owner, SFR®, e-PRO®, GRI, AHWD, REALTOR®

Debe,

I had an agent email my buyer, I email the agent to let them know that any communication with my buyer will need to be sent to me. Somehow the lender shared my buyers email. "not cool"

Mar 27, 2017 06:15 AM
Rainmaker
5,192,989
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Some things are not meant to be shared!

Mar 27, 2017 05:52 AM
Rainmaker
987,252
Jennifer Mackay
Counts Real Estate Group, Inc. - Panama City, FL
Your Bay County Florida Realtor 850.774.6582

Lenders don't march to the same tune we do - they do what they want right or wrong

Mar 27, 2017 05:46 AM
Rainmaker
4,853,532
Richard Weeks
Dallas, TX
REALTOR®, Broker

I have never had any success confronting a lender.

Mar 27, 2017 05:34 AM
Rainmaker
599,124
Nathan Gesner
American West Realty and Management - Cody, WY
Broker / Property Manager

Could be the Buyer gave permission, could be it was an oversight. Talk to your buyer and then have them talk to the lender.

Mar 27, 2017 05:28 AM
Rainmaker
921,504
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

I would advise the transgressor such behavior is unacceptable.

Based on their response and future reports of their behavior, I may begin an informative program much like the one for for Rufus Moneypants at  Never Ever Bank of Clearwater FL.

It is not a surprised that lenders would treat agents in the same manner brokers treat their agents.

When next you read a lender asking 'How can I earn your business?" this question clearly illuminates the 'one way' street that exists and the lender believes no consequences exist for them.

Mar 27, 2017 05:17 AM
Rainmaker
4,800,082
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Yes, I would, depending on the nature of the email.

Mar 27, 2017 05:14 AM
Rainmaker
1,712,551
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

Yes, I would confront the supervisor. They have no right to release confidential information.

Mar 27, 2017 05:05 AM
Rainmaker
577,750
Gloria Valvasori, Accredited Senior Agent
BETTER HOMES AND GARDENS REAL ESTATE SIGNATURE SERVICE - Mississauga, ON
REAL Experience | REAL Commitment | REAL Results!

Yes, I would have a problem with that.  The Seller should not be receiving information about the Buyer's finanes, mortgage etc.,  I would call my Buyer and tell them to compose a new email to reply to the bank only, with a c.c. to me.

Mar 27, 2017 04:53 AM