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Rainmaker
5,115,152
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Of course, I know the difference. And in fact, I hand out a document to all prospective buyers entitled "Are You A Client Or A Customer." I have clients who start out as customers and then become clients. But at the end of the day, once we are heading towards a contract they have to be clients.

Jan 30, 2016 09:09 PM
Rainmaker
913,818
Jeff Pearl
RE/MAX Distinctive / LIC in VA - Lovettsville, VA
Full Service Full Time Realtor

I have both. Sometimes I'm glad some customers never became clients.

Jan 30, 2016 10:00 PM
Rainmaker
140,768
Joan Dickie
Keller Williams Premier Realty - La Crosse, WI
Keller Williams Premier Realty

We have clients and customers in our market.  Clients are ones we have an exclusive buyers agreement with and give full fiduciary duties to.  Customers are typically buyers we don't have an agreement with and have minimal fiduciary duties to.  

Jan 30, 2016 11:41 PM
Rainmaker
5,772,593
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

You have to understand the difference if you are going to last in this business. A

Jan 30, 2016 10:04 PM
Ambassador
3,350,289
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate Services

What Nina Hollander said ... I simply could not say it any better myself.

Jan 31, 2016 02:31 AM
Rainmaker
4,904,820
Richard Weeks
Dallas, TX
REALTOR®, Broker

Clients.  One better know the difference.

Jan 31, 2016 01:23 AM
Rainmaker
5,583,328
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

only clients.....and we are listing agents, so our clients are sellers....

Jan 31, 2016 01:04 AM
Ambassador
2,189,267
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Prop. Mgr, Wenatchee, WA

The terms are often used interchangeably but they are NOT the same.

Jan 30, 2016 11:59 PM
Rainmaker
5,031,788
Dorie Dillard Austin TX
Coldwell Banker Realty ~ 512.750.6899 - Austin, TX
NW Austin ~ Canyon Creek and Spicewood/Balcones

It is important to know the difference. If you don't you're in trouble! I have both..some clients start out as customers and then become clients. Many of my buyers and sellers are clients..I've worked with them before.

Jan 30, 2016 11:18 PM
Rainmaker
2,194,706
Michael J. Perry
KW Elite - Lancaster, PA
Lancaster, PA Relo Specialist

I work primarily with Clients who honor me with an Employment Contract .

Jan 30, 2016 10:45 PM
Rainmaker
1,466,257
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Peter Mohylsky Yes, real estate 101.

Jan 30, 2016 10:41 PM
Rainmaker
3,071,489
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

yes and yes

Jan 30, 2016 10:27 PM
Rainmaker
564,720
Women of Westchester Working Together
Women of Westchester Working Together - West Harrison, NY
Women helping Women get ahead

I'm not a realtor (I'm a contractor), no so they are customers.  I treat them like clients, though.

Jan 30, 2016 10:15 PM
Rainmaker
4,434,177
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

Yes.

Jan 30, 2016 09:48 PM
Rainer
74,457
Michael Scruggs
UTR Texas-Realtors - Houston, TX
ABR, CNE, TAHS

Yes, and I understand the difference between the two terms.

Jan 30, 2016 09:42 PM
Rainmaker
1,513,143
Raymond E. Camp
Ontario, NY

Having spent many years in the grocery, auto and real estate yes sir I do.

Jan 30, 2016 09:26 PM
Rainmaker
1,231,853
Mary Yonkers
Alan Kells School of Real Estate/Howard Hanna Real Estate - Erie, PA
Erie/PA Real Estate Instructor

I cover this topic in monthly pre-license classes.  Pennsylvania agency law recognizes both client and customer. Peter Mohylsky 

Consumer Notice, form used by PA licensees.

Jan 30, 2016 09:24 PM
Ambassador
6,422,203
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

I like to stick with clients.

Apr 27, 2019 07:50 PM
Rainmaker
5,878,935
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I have clients, when they sign my agency documents.

Feb 01, 2016 08:05 AM
Rainmaker
979,596
Troy Erickson AZ Realtor (602) 295-6807
HomeSmart - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Peter - Well, some of my clients start out as customers, but soon become clients.

Feb 01, 2016 01:22 AM
Rainmaker
2,377,891
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

Clients and customers. Occasionally I write on my own listing and then the buyer is a customer. 

Jan 31, 2016 08:08 PM
Rainmaker
1,157,791
FN LN
Toronto, ON

Both and yes.

Jan 31, 2016 04:10 PM
Rainmaker
4,319,773
Praful Thakkar
LAER Realty Partners - Burlington, MA
Metro Boston Homes For Sale

Peter Mohylsky most of them are 'customers' until they sign contract with you to become clients.

Jan 31, 2016 02:32 PM
Rainmaker
1,683,912
Larry Johnston
Broker, Friends & Neighbors Real Estate and Elkhart County Subdivisions, LLC - Elkhart, IN
Broker,Friends & Neighbors Real Estate, Elkhart,IN

We all have clients here.

Jan 31, 2016 12:43 PM
Rainmaker
902,238
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

In Connecticut, the difference is spelled out in our laws. 

Jan 31, 2016 06:55 AM
Rainmaker
7,869,077
Roy Kelley
Retired - Gaithersburg, MD

I know the difference. I have completed hundreds of transactions with buyers while representing the seller.

Jan 31, 2016 05:38 AM
Rainmaker
1,057,254
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Yes. And yes.

Jan 31, 2016 04:22 AM
Rainmaker
766,569
Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Group Valencia & Aliso Viejo

A rose by any other name

Jan 31, 2016 04:15 AM
Rainer
94,155
Val Evans
Scottsdale, AZ

Customers are short term. Clients are for life.

Jan 31, 2016 04:15 AM
Rainmaker
4,272,934
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

Nice play on words Peter, but my clients and/or customers tend to their own bee's wax.

Jan 31, 2016 04:04 AM
Rainmaker
4,800,132
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Yes, I do.  Mostly customers, but an occasional client.

Jan 31, 2016 03:21 AM
Rainmaker
1,712,876
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

For me this is semantics, in fact I choose to have relationships in my business.

Jan 30, 2016 10:13 PM
Rainmaker
556,536
Greg Cremia
Shore Realty of the Outer Banks - Nags Head, NC

I often wonder the same thing when i hear agents say they require someone who called in on their sign to sign an exclusive buyer agency agreement.

Jan 30, 2016 09:54 PM