Spam prevention
Jill Murty, Realtor - Orange County, CA
Movoto - Laguna Niguel, CA

I'd explain that the closer has nothing to do with the agreed upon loan terms and get that lender on the phone ASAP. 

Nov 16, 2015 11:15 AM
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Greart question. If the closer cannot keep the peace, then I will step in and calm things down! 

Nov 16, 2015 07:14 PM
Fred Hafdelin
Weichert Realtors - Mountain Lakes, NJ

I let the Attorneys handle it. The most I will do is try to calm my Client down and hold the closing together.

Nov 16, 2015 07:11 PM
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 Good Tuesday morning Debbie. I think that this would be something that the closing attorney would be best suited for. This is what they get paid for

Nov 16, 2015 05:22 PM
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Debbie. The pressures of a mortgage these days can frustrate just about everyone, the closer just happened to be the one that was there.

I would not step in, unless you saw that things were heading in a bad direction.

Nov 16, 2015 04:19 PM
Praful Thakkar
LAER Realty Partners - Andover, MA
Andover, MA: Andover Luxury Homes For Sale

Debbie Reynolds unless you can help resolve the issue, it may not be wise to step in.

Of course, you can ask your client to calm down. Anger does not help resolve the issues.

And if lender was around...

(In MA, attorneys handle the closings and lenders are present very very rarely.)

Nov 16, 2015 01:49 PM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


I think it depends on the situation.  There are times, when we would step in if necesary, or not at all.  A

Nov 16, 2015 01:36 PM
Gary Coles (International Referrals)
Venture Realty International - Las Vegas, NV
Latin America Real Estate

I would prefer for the closer to handle it -- but if there is a problem, I am willing to step in and help.

Nov 16, 2015 11:59 AM
Chris and Dick Dovorany
Homes for Sale in Naples, Bonita Springs and Estero, Florida - Naples, FL
Broker/Associate at Premiere Plus Realty

I'm a Realtor and not a closer.  Not my job or place to step in.


Nov 16, 2015 11:47 AM
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

That's a it depends. If they lender was at my recommendation I might butt in, if they picked the lender, I am staying clear of it.

Nov 16, 2015 11:34 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

I work with a very good lender and have never had little surprises come up at the last minute that a Client would not be prepared for.

Nov 16, 2015 11:24 AM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Ah, it is one of those extra jobs we have that ain't really ours - to keep the mood cool while it gets figured out. And try to micromanage enough beforehand so as to avoid it.

Nov 16, 2015 11:02 AM
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

I would explain the closer has nothing to do with the lending side and is only taking direction from the lender. Then I would get the lender on the phone. 

Nov 16, 2015 10:10 AM
Toronto, ON

We don't have closing meetings in my province so this type of issue does not arise.

Nov 16, 2015 09:47 AM
Troy Erickson AZ Realtor (602) 295-6807
HomeSmart - Chandler, AZ
Your Chandler, Ahwatukee, and East Valley Realtor

Debbie - I would let the closing agent try and resolve, but if I can see there are issues, and things are not going well, I will step in and see if I can help.

Nov 16, 2015 09:30 AM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

Without a closing table, we don't encounter this. But sometimes loan docs aren't right, then I let the lender fix it. 

Nov 16, 2015 09:28 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

My lender always attends the closings, even on those that my agent is absent for.

Nov 16, 2015 09:08 AM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

I let the closer handle it unless I can tell that person needs a bit of help

Nov 16, 2015 08:53 AM
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

Was this your client, Debbie, or the other party's client? If the loan officer was not present for my client, I probably would have called the loan officer and had a conference call with him or her.

Nov 16, 2015 08:35 PM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

It depends on the client and the closer.

Nov 16, 2015 10:41 AM
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

This is when you wished the lender was attending the closing to step in.   Not being briefed on the buyer's loan details, not sure I would step in.   Probably would get the lender on the phone if not in attendance.

Nov 16, 2015 08:49 AM
Roy Kelley
Retired - Gaithersburg, MD

I prefer to let the closer control the settlement. I will respond to questions and add information if needed. Momemts can sometimes become heated but it do not want to have arguments.

Nov 16, 2015 09:10 PM
Sandy Padula & Norm Padula, JD, GRI
HomeSmart Realty West & Florida Realty Investments - , CA
Presence, Persistence & Perseverance

Generally, the closer is not responsible for the loan terms. You might have needed to get the mortgage broker on the telephone unless they were present.

Nov 16, 2015 09:02 PM
Sam Shueh
(408) 425-1601 - San Jose, CA
mba, cdpe, reopro, pe

It should have been specifed and discussed in advance. Similiar event happened to me that borrower wanted tax to be paid by the bank through the escrow.  Loan agent should have showed up at closing which she did not.    I was invited to the house warming party so he was not as upset.  communication is important.

Nov 16, 2015 10:48 AM
Scott Lawson
America's Home loans - Santa Rosa, Petaluma Mortgage Broker - Santa Rosa, CA
Mortgage Broker FHA, VA, refinance or purchase

First off, which detail(s) on the initial Loan Estimate, Final Loan Estimate and Final Closing Disclosure which were all disclosed, re-dislosed and then disclosed again, and acknowledged received by the borrower, did he not read and understand--or worse: not bother to ask about before the signing? The loan docs and the the final CD have virtually zero tolerance for any discrepency other than a day or two of accrued interest...

People that don't bother to read the whopping 3 page Loan Estimate have no reason to raise Cain 5 minutes before midnight...

Probably result in someone taking a 1 star reviw on Yelp from the borrower from Hell....

Jan 01, 2016 04:53 AM
Steve McRory
Pro Option Mtg. 888-662-4404 - Tampa, FL
Mortgage Loan Originator

Have the borrower, from the cell phone surgically attached to their hand these days, or have the lender or broker forward the most recent re-disclosure package they accepted, signed and returned .

The scroll to the "Closing Costs Fees Worksheet" which looks like the old GFE back in the days before 2010 when things were simple to understand and see what's off.

Now days, I'd bet the borrower was disclosed, disclosed some more, re-disclosed, re-disclosed some more, loan was locked and caused a COC (Change Of Circumstance) and re-disclosed again, then re-disclosed before closings, but the borrower suddenly feels they are getting done wrong when they likely have not even read any of the massive amount of Over Disclosure now required. 

Nov 19, 2015 07:20 AM
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

The closer is a professional and should be able to diffuse the situation.

Nov 17, 2015 04:47 PM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

Most of the time the lender will be at the closing.  I just defer to them on something like this.  I've had clients get heated before and I've stepped in to calm them down a bit.  It happens.  

Nov 17, 2015 01:01 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Our Buyers choose the lender (hopefully one we trust - but sometimes someone we don't know).  We make it clear from the outset that the relationship is between them and the lender they select - we don't manage it for them.  Rarely do we attend a Buyer signing as almost all of them opt for a complimentary mobile notary service at their place of business or at home after hours.

Nov 16, 2015 11:10 PM
Michael Setunsky
Woodbridge, VA
Your Commercial Real Estate Link to Northern VA

Debbie Reynolds Why shoot the messenger. I would jump in and we would be making a call to the lender to resolve the issue to the client's satisfaction.

Nov 16, 2015 10:51 PM
Richard Weeks
Dallas, TX
REALTOR®, Broker

I would let the closer handle it, or try and get the lender on the phone.  Good lenders attend closings.

Nov 16, 2015 10:44 PM
Frank Rubi
Frank Rubi Real Estate, LLC - Metairie, LA

I request that the loan officer attend all closings for this reason. 

Nov 16, 2015 10:35 PM
Barbara Todaro
RE/MAX Executive Realty - Happily Retired - Franklin, MA
Previously Affiliated with The Todaro Team

I think real estate agents should stay out of those situations.... 

Nov 16, 2015 10:19 PM
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

  I let the closer do their job before stepping in if needed. 

Nov 16, 2015 09:59 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I let the closer address the issue and she called the lender. The bottom line was if the buyer wanted to close he had to accept the terms. He did. I was not privy to his deal with the  lender thank goodness so didn't know what he was promised or expected.

Nov 16, 2015 09:39 PM