Val Evans

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Rainmaker
1,320,307
Thomas J. Nelson, REALTOR ® e-Pro CRS RCS-D Vets
Big Block Realty 858.232.8722 - La Jolla, CA
& Host of Postcards From Success Podcast

Agents lose their clients: #1 reason, because they simply do not stay in touch. They treat the closing gift like a parting gift. I keep (so far) 91% of mine for life because I call, send notes, e-reports, mailers & even pop-by for a quick hi. I also host client appreciation parties to build community among my "sold" clients and team members. I've lost 9% due to disloyalty that was going to happen regardless, due to their character, not the lack of mine.

Nov 12, 2015 10:55 PM
Ambassador
1,398,250
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

My clients who remain in the area remain loyal.  Most of my Sellers move out of area though but they do provide me with local referrals

Nov 12, 2015 11:20 PM
Rainmaker
3,070,584
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Losing touch = losing past clients

Nov 12, 2015 10:58 PM
Rainmaker
1,429,516
Raymond E. Camp
Ontario, NY
Licensed Real Estate Salesperson Greater Rochester

If one keeps in contact with their clients it should be a lot higher.

 

Nov 12, 2015 10:56 PM
Rainmaker
4,223,498
Richard Weeks
Dallas, TX
REALTOR®, Broker

The disconnect is that the agent lets those clients become orphans.

Nov 12, 2015 10:48 PM
Rainmaker
3,986,000
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

The disconnect is time and opportunity

Nov 12, 2015 10:44 PM
Ambassador
1,831,718
Carol Williams
Although I'm retired, I love sharing my knowledge and learning from other real estate industry professionals. - Wenatchee, WA
Retired Agent / Broker / Property Manager

The "disconnect" is in the question... not staying "connected".  

Nov 13, 2015 12:24 AM
Ambassador
3,986,910
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

Relationships change and agents are not good about staying in touch. I would say about half of the disconnect is on the part of the agent and in his control. Other circumstances will make a buyer use another agent such as a new friendship, a dominate agent in a neighborhood, a double deal or somebody else was there at the right time to ask and they said yes.

Nov 12, 2015 11:59 PM
Rainmaker
6,858,203
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

A high percentage of agents do not maintain contact for a continuing relationship. 

Yes, some past clients have used other agents. People develop new relationships all of the time.

Nov 13, 2015 12:33 AM
Rainmaker
4,212,846
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

I find...that stuff happens.  In real estate and in life.   Things change.  New people enter while others leave.   I try to do the best I can with the task at hand.   

Nov 12, 2015 11:34 PM
Rainmaker
908,513
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Timing.

When did the home buyer resond to this question....a few months after moving into their wonderful new home?

My observation is....last touch, next touch is all that matters when most sellers, those not on an agents "A-List",  need to make a decision.

Nov 12, 2015 11:16 PM
Rainmaker
4,335,709
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

The reason they go to other agents is because their initial agent did not keep in touch with value added information and services. 75% of my business is repeat and referral, but I work my past client base like mad all year long.

Nov 13, 2015 10:33 PM
Rainmaker
4,416,523
Wayne Martin
Wayne M Martin - Chicago, IL
Real Estate Broker - Retired

Out of sight, out of mind! That is the disconnect!

Nov 13, 2015 08:44 PM
Ambassador
3,724,022
Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

Val, I keep most of them for life, but I don't always do as well as I could about staying in touch.

Nov 13, 2015 12:00 PM
Rainmaker
5,164,652
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I have had a few that sold without using me, and not sure why.  Thankfully not many.

Nov 13, 2015 07:04 AM
Rainmaker
5,764,585
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

The big disconnect is staying in touch.  Many do the old drip email campaign, without checking what is actually being dripped.  And some just forget.  A

Nov 13, 2015 05:28 AM
Rainmaker
4,799,651
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I'm guessing that one part is that agents don't stay in touch well enough with past clients.  And, the other is that many of these folks may buy impulsively with something they see at an open house or on line by going to the featured agent.

Nov 13, 2015 04:16 AM
Rainmaker
1,413,494
Ryan Huggins - Thousand Oaks, CA
https://HugginsHomes.com - Thousand Oaks, CA
Residential Real Estate and Investment Properties

I'm in agreement with Thomas.  Most agents don't keep in touch with past clients.  I've developed tools to remedy that for my agency.

Nov 13, 2015 02:48 AM
Rainmaker
1,027,535
Susan Haughton
Long and Foster REALTORS (703) 470-4545 - Alexandria, VA
Susan & Mindy Team...Honesty. Integrity. Results.

I have found that if I let Thomas J. Nelson, Realtor answer first, I don't have to write a long answer, because I can just say, "what he said" as he usually nails it for me.  I have lost very few over the years, but in each case, there was a valid rationale behind the change.  Stay in touch and it will not happen. 

Nov 13, 2015 01:45 AM
Rainmaker
1,659,405
Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West - Carlsbad, CA
Presence, Persistence & Perseverance

I think I retain at least 65-85% of my clients. Some fall away for various reasons and I tend to blame myself for that.

Nov 13, 2015 01:27 AM
Ambassador
5,613,349
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

A good followup system is essential.

Feb 06, 2019 10:48 PM
Rainmaker
1,730,753
Rob Thomas
Prestige Homes of The Tri Cities, Inc. CALL....423-341-6954 - Bristol, TN
Bristol TN-VA & Tri Cities Agent, ABR, GRI, e-Pro

I keep mine for life and do everything possible to accomplish this

Nov 17, 2015 09:26 AM