Spam prevention
Ambassador
1,632,926
John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

I don't "combat" my clients.  I work for and with them.

 

Nov 09, 2015 10:00 PM
Rainmaker
3,071,089
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

We screen them out before entering into a contractual relationship with them - however - if one slipped through.  FIRE. THEM.  I mean - refer them to someone else.  Anyone else! 

Nov 09, 2015 11:54 PM
Rainmaker
4,427,743
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

I try not to judge whether there are issues or try to determine whether a decision is rational or not.   There's typically a story behind every action.  

We are mere messengers in a transaction and hopefully one where the decision of one client does not determines our level of happiness or success.  

Nov 09, 2015 11:21 PM
Rainmaker
2,729,166
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

point of view has a lot to do with how you handle anyone. I often see it as a person who is not comfortable where they are thus I help them to find cozy

Nov 09, 2015 11:18 PM
Rainmaker
5,633,373
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

I had a buyer call off my sign, wrote an offer, and then saw very irrational thoughts.  They wanted me to list their home too, and after they opted out of the transaction at inspection, said they would be better off with someone else.   Life is too short to deal with irrational people!

Nov 09, 2015 10:35 PM
Rainer
42,520
Fred Hafdelin
Weichert Realtors - Mountain Lakes, NJ

I don't "combat" my Clients irrational ( to me  ) decisions. I try to understand them the best I can and work with them presuming the decisions are legal and the client fully understands the potential consequenses of the decision.. Emotions are part of Real estate. Estates, Divorce, moving from a home a seller raised a family in etc. etc. are emotional. I understand this and I work with it.

Nov 09, 2015 09:54 PM
Rainmaker
1,525,555
Sybil Campbell
Fernandina Beach, FL
Referral Agent Amelia Island Florida

I just try to stay professional but I have had to "fire" clients on occasion when they were too "crazy".

Nov 10, 2015 02:27 AM
Rainer
74,407
Michael Scruggs
UTR Texas-Realtors - Houston, TX
ABR, CNE, TAHS

I try to "ride the tide" and remain calm and professional.

Nov 10, 2015 01:23 AM
Rainer
21,625
Amanda at VA HLC & FedHomeLoan
VA Home Loan Centers - San Diego, CA
Social Media, Content & Client Relations

We try to just talk them through it, but for some people, misery loves company. 

Nov 10, 2015 01:19 AM
Ambassador
3,987,876
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I try to get to the real reason for the behavior and come to terms so to speak. There are some clients however that just like controversy and when I discover that is the issue I have to decide if I want to continue to be in the middle of it.

Nov 10, 2015 12:23 AM
Rainmaker
212,705
Stefan Winter
Real Estate in IL & NV | Owner of Real Estate Web Tech | Daily Vlogger - Las Vegas, NV
Owner - Winter Group & Real Estate Web Tech

We try to work with them, but if it ends up looking like it will be just insane to work with I'll hand them off to someone else to work with.

Nov 10, 2015 12:19 AM
Ambassador
1,443,512
Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

I don't want to get embroiled in semantics over your choice of "combat" but there are no irrational decisions in my opinion.  We have two modes of thought. One is logical, analytical and unhurried, and we’re aware of its gears grinding away whenever we approach a complex problem. The other is fast, intuitive and hidden from us. Bad decisions and the biases that drive them are a result of us thinking fast when we need to think slow.

I like to advise my clients to Slow Down, Dangerous Curves Ahead.

Nov 10, 2015 12:12 AM
Rainmaker
3,986,061
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

Depends on how severe, but I may actually drop them if I can't get them under control

Nov 10, 2015 12:00 AM
Rainmaker
162,633
Melissa Polce
ERA, Wilkinson Real Estate Charlotte - Huntersville, NC
Lake to Land, I've Got It Covered!

I try and "scale them back" or "reel them back in"...it really is about them but it is YOUR BUSINESS...I step in more than usual when this happens and "throw my opinion out there"...following it up with ..."But I won't be the one living there-just something to think about"...amazing-any client who respects your opinion will actually stop their emotional & irrational ways...and at least take in some normal decision making opinions :)

Nov 09, 2015 11:57 PM
Rainmaker
987,054
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Stay calm. Others' emotions are theirs. Be the cool one -- it is contagious. Usually, they just need a steadying influence.

Nov 09, 2015 10:22 PM
Rainmaker
4,594,489
Richard Weeks
Dallas, TX
REALTOR®, Broker

Knowing that a real estate transaction can be loaded with emotions from the buyer, seller, and at times the other agent.  Just address the issue up front.

Nov 09, 2015 09:46 PM
Rainmaker
921,248
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

I truly HATE questions that have an embedded link.

We have all encountered elevated emotions and irrational thinking.

The first step MUST be to determine if the issue is physiological. If it is, you are in for a ride. If not, reflective listening and sound guidance goes a long way.

Nov 09, 2015 09:32 PM
Ambassador
6,040,382
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Listen and respond

Feb 01, 2019 11:59 PM
Rainmaker
874,247
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

I work with them unless they get abusive toward me, then I fire them.

Nov 11, 2015 05:19 AM
Rainmaker
1,590,160
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

ALL the time! I'm used to it. I just give them usually some time to come down and in a few hours I try again. The conversation face to face works the best, but phone is ok too. Being kind and very very patient always works for me. 

Nov 10, 2015 04:33 PM
Ambassador
3,126,608
Tammy Lankford,
Lane Realty Eatonton, GA Lake Sinclair, Milledgeville, 706-485-9668 - Eatonton, GA
Broker GA Lake Sinclair/Eatonton/Milledgeville

I remain rational and explain calmly, but ultimately even when it's their decision I respect it.

Nov 10, 2015 01:21 PM
Rainmaker
7,400,404
Roy Kelley
Retired - Gaithersburg, MD

There is no shortage of these clients. Deal with them the best you can and know when to move on to other clients.

Nov 10, 2015 06:30 AM
Rainmaker
1,710,215
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

One of the great things about success is choice so I prefer to move on because if I spend too much time in an impossible situation I will miss out on positive opportunities.

Nov 10, 2015 05:53 AM
Rainmaker
292,635
Jack Lewitz
Exit Strategy Realty - Evanston, IL

You can lead a horse to water but you can't make them drink .... 

Nov 10, 2015 03:45 AM