Richie Alan Naggar, agent & author  (people first...then business Ran Right Realty )

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Jack Lewitz
Exit Strategy Realty - Evanston, IL

I acknowledge the emotions and do not dismiss them . It helps to have a Masters Degree in Social Work .

Nov 03, 2015 09:46 AM
Roy Kelley
Retired - Gaithersburg, MD

You provide your best advice and then the final decisions are up to the client. Poor decisions are not uncommon in real estate transactions.

Nov 03, 2015 07:45 AM
Noah Seidenberg
Coldwell Banker - Evanston, IL
Chicagoland and Suburbs (800) 858-7917

That is a good question Richie. I treat property as product. I often get comments like I love or hate this property you are dealing with from my family. It is a job I love and I try the best I can to not let emotions cloud my work.

Nov 03, 2015 07:15 AM
Jillian La Rocque
St Thomas, VI

Interesting question ... we have a client (rental owner) who has indicated that she does not want to do business with us anymore because we only provide her with depressing feedback.


I have shown her apt to a few people and all of them point out that the apt is outdated. A few have indicated things they would like permission to change. She believes that her fixtures are beautiful and indicates that they are pricey; they were imported from the UK.  


Just for laughs, this client insists on being present during the showings and during the last showing the prospect indicated some concern about her dog, who stays in a kennel in a corner of the frontyard (the client lives upstairs), so I tried to explain to the prospect that the dog is near harmless, etc., the client blurts out: "It [is] quiet, but it has teeth."  :)


Back to the question, I do not want to depress her, but I feel that it is necessary to provide her with the feedback received. 


Nov 04, 2015 11:54 PM
Carla Muss-Jacobs, RETIRED
RETIRED / State License is Inactive - Portland, OR

P.D., as they say.  Professional distance.  Let them be emotional, but I try to steer clear.  A hard lesson to learn, but P.D. is my preferred method of choice.

Nov 04, 2015 03:52 AM
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

#1, You listen.

#2. You hear what the other seems unable to hear

#3. Identify the common ground or portal of access

#4. Validate across the table

#5. Sometimes they must be left to create their own calamity

#6. Attorney's charge $250 an hour. Shall we start over at #1?

Nov 04, 2015 01:10 AM
Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

I put the focus on getting buyer clients to tell me what works or does not work with certain properties.  That sort of removed the value sting.

Nov 03, 2015 11:19 AM
Bob Crane
Woodland Management Service / Woodland Real Estate, KW Diversified - Stevens Point, WI
Forestland Experts! 715-204-9671

Everyone has their own motivations, I can only handle myself.

Jan 17, 2019 05:00 PM
Inna Ivchenko
Barcode Properties - Encino, CA
Realtor® • GRI • HAFA • PSC Calabasas CA

I'm very emotional, but I learned to separate myself from business. My emotions are not relevant, unless they are happy and positive, those I love to express. 

Nov 09, 2015 03:48 PM
Jeanne Feenick
NextHome Premier - Basking Ridge, NJ
The Agent you choose REALLY does make a difference

I acknowledge as well --- and try not to agree or disagree when emotions are high. A great acknowledging phrase is "I hear you..." confirm you are listening but does not provide agreement or disagreement.  In the end whether emotionally driven or entirely fact based - or a likely combination of the two, the decision is the buyers and/or sellers.

Nov 09, 2015 03:18 AM
Karen Fiddler, Broker/Owner
Karen Parsons-Fiddler, Broker 949-510-2395 - Mission Viejo, CA
Orange County & Lake Arrowhead, CA (949)510-2395

I stuff them down, if they are mine. If they are theirs, I try to understand and move them forward if that's the right thing. 

Nov 08, 2015 01:45 AM
Sally K. & David L. Hanson
EXP Realty 414-525-0563 - Brookfield, WI
WI Real Estate Agents - Luxury - Divorce

Listening is huge..people who say...and there are those..."take the emotion out of it"....don't live in real estate reality.

Nov 07, 2015 09:21 PM
Nancy Robinson Ranked #6 in MI
Century 21 Town and Country - Royal Oak, MI
#11 Century21 Realtor in the US, #16 in the World

I am most comfortable when my clients  express them selves  it is the cold silent ones that scare the crap out of me. 

Nov 06, 2015 12:37 PM
Kim Johnson
Signature Realty Inc. - Coral Springs, FL
Selling South Florida

Listen, listen, listen!!!

Nov 05, 2015 09:59 PM
Dan Pittsenbarger
Keller Williams Western Realty - Bellingham, WA
Improving Conditions

Sometimes I handle them better than other times.....

I just keep the client's best interest in mind. Thought, emotion then effort/action. The emotion displayed gives one an idea of what they were thinking and an ilk of the flavor of the acdtion/effort about to come.

Nov 05, 2015 08:38 AM
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy


With a great deal of equanimity.  Real Estate can be an emotional roller coaster, and one should do their best at explaining the process.  The key is not to get involved in the emotion and stoking the fires.  A

Nov 05, 2015 08:08 AM
Michael Jacobs
Pasadena, CA
Los Angeles Pasadena 818.516.4393

Objectivity.  I'm merely the messenger.  I am not the decison maker.  Buy or don't buy.  Sell or don't sell.   Work with me or not.   As long as communication flows...

Nov 05, 2015 01:48 AM
Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Richie Alan Naggar Keep the emotions out of business.  If need be remind the "offender" just who the "alpha" is.  SNARL!!!! 

Nov 03, 2015 09:42 PM
Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

I try to leave it at the door -and move on

Nov 03, 2015 08:53 PM
Amanda Christiansen
Christiansen Group Realty (260)704-0843 - Fort Wayne, IN
Christiansen Group Realty

I handle each situation and each reaction with care and with a calm hand.  

Nov 03, 2015 08:48 PM
Curtis Evans
Cabin Realty LLC/ USA, Licensed in Louisiana - Golden Meadow, LA

I realize that we are all different, but different is not a bad thing, it's just different.

Nov 03, 2015 07:02 PM
TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 Good Wednesday morning Richie. We do our best to keep everything as unemotional as possible when we do our walk-through with the clients. I think this helps the buyer as well as the real estate agent.

Nov 03, 2015 05:27 PM
Christina Sanchez Hood
Palo Alto, CA
#SiliconValleyHOODS | Inspired Living

Richie, I think just taking a deep breath now and then can make a big difference.  

Nov 03, 2015 02:26 PM
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I do my job as best I can and try to remain calm and collected. When tempers fly so do deals go out the window.

Nov 03, 2015 12:13 PM
Mark Don McInnes, Sandpoint-Idaho
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

I do not try handle others.  I try maintain myself and not always an easy program.  Figure if I have myself under control what someone else does is water off my back.  Mark

Nov 03, 2015 09:02 AM
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

Keep calm and carry on, as the saying goes.

Nov 03, 2015 08:39 AM
Evelyn Johnston
Friends & Neighbors Real Estate - Elkhart, IN
The People You Know, Like and Trust!

I smile and celebrate with them, get indignant with them, cry with them and treat them like I would want to be treated.

Nov 03, 2015 07:37 AM
William Feela
Realtor, Whispering Pines Realty 651-674-5999 No.

Sometimes with kid gloves and other times with an iron fist

Nov 03, 2015 07:28 AM