Tony and Suzanne Marriott, Associate Brokers, Haven Express @ Keller Williams Arizona Realty (Serving the Greater Phoenix and Scottsdale Metropolitan Area)

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Rainmaker
867,969
Candice A. Donofrio
Next Wave RE Investments LLC Bullhead City AZ Commercial RE Broker - Fort Mohave, AZ
928-201-4BHC (4242) call/text

My first broker told me that success was directly linked to availability. That has not held true for me, and the more I honored my business and its hours of operation, the better for my business and the satisfaction of clients who get greater efficiency from me. My office voicemail states business hours of 8-4 M-F, although I am often available for established clients outside those hours. No intake after 7pm. There are a lot of agents who work nights, and I am not one of them. 6 am? Sure. If I answer, you got me.

Oct 30, 2015 05:25 AM
Rainmaker
2,192,398
Elizabeth Weintraub Sacramento Realtor Top 1%
RE/MAX Gold - Sacramento, CA
Put 40 years of experience to work for you

My easy solution to that kind of nonsense is to turn off my phone. I don't publish my hours because I don't want a client to have a reason not to call me, to weed out agents they feel would be unresponsive to their needs, but after they become my client, I do let them know that I am available only from 7 AM to 7 PM, and to please use common sense on Sunday mornings.

Oct 30, 2015 04:37 AM
Ambassador
3,000,204
Kathleen Daniels, Probate & Trust Specialist
KD Realty - 408.972.1822 - San Jose, CA
Probate Real Estate

When my day is done. It's done. I cannot possibly be there for others 24x7.  I need to take care of myself. I serve no one by answering my phone at 9pm when my brain is fried. I serve them by returning their call when I am rested and recharged with a clear mind.

Oct 30, 2015 04:28 AM
Rainmaker
694,482
Tamra Lee Ulmer
Arizona Resource Realty - Payson, AZ
NRBA ~FORCE~ Over 1000 REO Assets SOLD!

I do my best to be available to my clients no matter what, at all times. And if I miss a message or call, I will get back to them as soon as I can. Example: if I'm in the middle of cooking dinner....well, I will call them back as soon as I can.

Oct 30, 2015 03:51 AM
Rainmaker
1,730,344
Rob Thomas
Prestige Homes of The Tri Cities, Inc. CALL....423-341-6954 - Bristol, TN
Bristol TN-VA & Tri Cities Agent, ABR, GRI, e-Pro

I do not Tony and Suzanne Marriott ....It seems like mine would be 24-7 ...you just can't get away from it if you are doing your job

Oct 31, 2015 11:50 AM
Rainer
5,823
Christopher Boardman
Leagan Realty / CRB Realty - Phoenix, AZ
Commercial & Residential Real Estate Broker

If not you, the next RE professional will answer.

Oct 31, 2015 05:12 AM
Rainmaker
2,408,955
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Tony and Suzanne Marriott. My VM message shares the times I will return calls at my office. My referral partners have my cell number, all of which respect my time and I do the same for them.

Make it a great weekend!

Oct 30, 2015 08:33 PM
Rainmaker
1,157,435
FN LN
Toronto, ON

I don't publish business hours.

Oct 30, 2015 05:49 PM
Ambassador
3,637,985
Paul S. Henderson, REALTOR®, CRS
Fathom Realty Washington LLC - Tacoma, WA
South Puget Sound Washington Agent/Broker!

I try to explain to leave me message on my voice mail. I never like to say I'm closed for business!

Oct 30, 2015 02:25 PM
Ambassador
5,208,324
Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

In 30 years I have never really had business hours, but if I am available I wil pick up the phone at any hour.

Oct 30, 2015 02:10 PM
Rainmaker
806,557
Olga Simoncelli
Veritas Prime, LLC dba Veritas Prime Real Estate - New Fairfield, CT
CONSULTANT, Real Estate Services & Risk Management

No, but that might be a good way to set "privacy" boundaries. I know agents that have done it.

Oct 30, 2015 12:50 PM
Ambassador
3,722,232
Patricia Kennedy
RLAH Real Estate - Washington, DC
Home in the Capital

I don't publish specific business hours, but I do try to establish ground rules for calling at the initial consultation.  Most people are pretty respectful. 

Oct 30, 2015 11:49 AM
Ambassador
2,224,067
Debbie Laity
Cedaredge Land Company - Cedaredge, CO
Your Real Estate Resource for Delta County, CO

I do answer my phone unless I'm with a client or on the other line, or I have family matters I'm attending to. 

Oct 30, 2015 11:32 AM
Rainmaker
561,221
Mark Don McInnes, Sandpoint
Sandpoint Realty LLC - Sandpoint, ID
North Idaho Real Estate - 208-255.6227

My phone message says when I will return  missed phone call at the latest.  I will go beyond that a bit.  Clients I know and am working with I will try answer all calls.  Make it a safe weekend.  Mark

Oct 30, 2015 09:56 AM
Rainmaker
4,728,153
Joan Cox
House to Home, Inc. - Denver Real Estate - 720-231-6373 - Denver, CO
Denver Real Estate - Selling One Home at a Time

Every time I meet with a new client, I let them know my hours are from 8 am to 8:30 or 9:00 M-Sat. and from 10-7 on Sunday.    Of course there are exceptions - like negotiating an offer.....

Oct 30, 2015 09:29 AM
Rainmaker
5,359,338
Ron and Alexandra Seigel
Napa Consultants - Carpinteria, CA
Luxury Real Estate Branding, Marketing & Strategy

No.  Even doctors who are in ER dealing with all kinds of horrendous situations have people relieving them.  Agents like everyone else need their sleep, their family time and their vacation time.  A

Oct 30, 2015 08:09 AM
Rainer
303,211
Caroline Gerardo
Sun West Mortgage Corporation - Newport Beach, CA
C. G. Barbeau the Loan Lady nmls 324982

I answer my phone 7 -7 7 days aweek with the promise that I will return your call in 30 minutes. If I am on vacation one of my assistants covers the fast return call. After hours I am not as fast- calls before 9 PM will get a reponse in 2 hours Calls after 9 PM I call back at 6:45 AM 

Oct 30, 2015 07:07 AM
Ambassador
3,986,518
Debbie Reynolds, C21 Platinum Properties
Platinum Properties- (931)771-9070 - Clarksville, TN
The Dedicated Clarksville TN Realtor-(931)320-6730

I think it is unreasonable to expect anyone to be available 24/7 and don't say I am. On the other hand if someone leaves a message or emails they should get a prompt response within the agent's range of business hours. I do not think a real estate agent's workday can be limited to 9-5, M-F. So whatever hours an individual establishes should be conveyed to the client. I work from about 7:30am to 9:00pm daily and less than that on weekends.

If I am working a deal I have been known to be finishing it up at midnight.

Oct 30, 2015 06:43 AM
Rainmaker
634,272
Kathleen Luiten
Resort and Second-Home Specialist - Princeville, HI
Kauai Luxury Ocean Home Sales

No and I don't promise nor strive to be available 24/7. Real estate doesn't need to meet "emergency room" demands. When something is really urgent I do work at almost any hour on any day, but that's rare.

Oct 30, 2015 06:39 AM
Rainmaker
1,707,297
Joe Pryor
The Virtual Real Estate Team - Oklahoma City, OK
REALTOR® - Oklahoma Investment Properties

I don't but I do let my investors know. It is very difficult to set times when they are either contacting me from Israel or California for instance so I have to set separate parameters.

Oct 30, 2015 06:09 AM
Rainmaker
3,985,771
William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I will answer 24/7.  You never know when  a great clients calls

Oct 30, 2015 06:07 AM
Rainmaker
1,378,589
Raymond E. Camp
Howard Hanna Real Estate Services - Ontario, NY
Licensed Real Estate Salesperson Greater Rochester

My hours are posted and if on the phone, with a client it does not get answered. My work plan has plenty of time to return calls.

Oct 30, 2015 05:40 AM
Rainmaker
4,799,306
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

I don't answer my phone after the hours of 7 to 8 PM and before 9 AM unless previous arrangements have been made.

Oct 30, 2015 04:26 AM
Rainmaker
868,731
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

There is a reality that must be understood. The potential NEED of a client to reach their agent and the possible failure of responsible use of that access.

If a client of mine has fallen and can't get up,,,,and they called me at 2 am, I'll be on my way as I call 911.....that what happens when they TRUST and is that not the outcome agents say they want....TRUST.

If a client is trolling Zillow and needs HOA info about something they saw and they call at 2 am...clearly 'the talk' is in order.

I do not publish my hours, but I do say 'I'll answser my phone.' I'm good with that. One of the outcomes is the client is fully aware I am busy in the real estate business, but they FEEL they are the only client I have. I'm good with that.

A realationship based on respect and honor rarely results in abuse.

Now...if an agent is inviting calls from all places on the internet, there is no establishment of respect and honor, so the agent should plan accordingly.

Oct 30, 2015 04:15 AM
Rainmaker
3,867,763
Richard Weeks
Dallas, TX
REALTOR®, Broker

I don't publish when I am working or when I am off.

Oct 30, 2015 04:05 AM
Rainmaker
6,363,029
Roy Kelley
Realty Group Referrals - Gaithersburg, MD

The regular business hours of our office are published and it is open every day of the week except for major holidays. 

Clients or prospects can leave a message at any time and we will respond during our available times. You can't always answer the phone at the moment of the call. 

Oct 30, 2015 04:01 AM
Rainmaker
2,609,744
Richie Alan Naggar
people first...then business Ran Right Realty - Riverside, CA
agent & author

I practice the 777 rule. 7 days a week from 7 am to 7 pm When I have product

Oct 30, 2015 07:16 AM