212,755
For me it's not always about answering, but more about getting back to the person in a resonable amount of time. Say a call back or email/text within an hour instead of 2 days.
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Brenda J. Andrew
Willis, TX
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Richard Robibero, e-Pr...
Toronto, ON
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Tony and Suzanne Marri...
Scottsdale, AZ
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Nancy Robinson Ranked ...
Royal Oak, MI
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Margaret Goss
Winnetka, IL
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Amelia Robinette
Falls Church, VA
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Michael Thacker - Re/M...
Louisville, KY
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Candice A. Donofrio
Fort Mohave, AZ
1,543,823
I completely agree. We are with clients, in training, eating lunch, performing tasks that require focus, etc. I do love the guy that answers in the men's room...wow! I make sure to flush during his call
I think, what rational people would say, is that some specific people have earned a reputation for never answering-ever, while most others answer when they can and certainly would return the call if callers wouldn't "just hang up without leaving a message". They are just as bad. I do not call back missed calls.
Or the won't answer, but will text you back immediately folks.
I'm old fashioned I guess; I answer when I can, return calls to messages-not missed calls and I do have after hours and days I'm off, so no, I won't answer 24/7. I won't during a client meeting ever and in most cases I won't "click over". Doing so would communicate "sorry, this may be more important than you are." Yikes!
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Bob Crane
Stevens Point, WI
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Michael Thacker - Re/M...
Louisville, KY
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Candice A. Donofrio
Fort Mohave, AZ
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Tony and Suzanne Marri...
Scottsdale, AZ
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Michael Jacobs
Pasadena, CA
175,614
That is easy. Always answer your phone if you are available. I never tell a person to hold on, let me answer this other call. That is rude and not professional, when it beeps, the other person can hear it too. But not rushing off, you just earned a bit more of their respect. Call the other one back when done, simple.
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Spirit Messingham
Tucson, AZ
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Steffy Hristova
Tempe, AZ
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Tony and Suzanne Marri...
Scottsdale, AZ
5,772,575
Tony and Suzanne,
It is easy to send a text saying, I am on call, wlll call you when I am finished! We do it, and people appreciate it. A
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Margaret Rome Baltimor...
Pikesville, MD
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Michael Thacker - Re/M...
Louisville, KY
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Candice A. Donofrio
Fort Mohave, AZ
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Tony and Suzanne Marri...
Scottsdale, AZ
4,572,183
Just like those people who say they are available 365/24/7 --- I certainly hope not!
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Michael Thacker - Re/M...
Louisville, KY
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Richard L. Sanderson
Kalama, WA
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Tony and Suzanne Marri...
Scottsdale, AZ
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Michael Jacobs
Pasadena, CA
5,104,931
I totally agree and speak to only one person at a time.. Leave a message and I'll call you right back as soon as I'm done with the first call. It's only polite.
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Amelia Robinette
Falls Church, VA
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Candice A. Donofrio
Fort Mohave, AZ
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Tony and Suzanne Marri...
Scottsdale, AZ
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Michael Jacobs
Pasadena, CA
4,333,772
That's one of the benefits of being a Husband and wife team...We can do 2 things at once ~
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Tony and Suzanne Marri...
Scottsdale, AZ
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Michael Jacobs
Pasadena, CA
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Thomas J. Nelson, REAL...
La Jolla, CA
3,345,091
I answer my phone when I can. I DO NOT take calls when I am driving or when I am with clients... PERIOD. I am not a computer. I am a human being.
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Tony and Suzanne Marri...
Scottsdale, AZ
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Nancy Robinson Ranked ...
Royal Oak, MI
1,052,211
I WISH I could pick up every call and have it be an opportunity to provide assistance to a client or potential client. However, thanks to telemarketers, I often have to wait for a voicemail to determine if the call is legitimate. If I know the caller, and am on the other line, I will text them to stand by for my return call. If I do not know the number, I will wait for them to leave a message. If they do not, I will assume they do not wish me to return their call. I realize that this shrinks my pool of millennials . . . LOL
My outgoing message also informs that callers can text me.
When you're good, you're busy! I don't expect people to just pick up, and as long as they return my call or drop me a line during that business day, I am good.
My peeve is when agents NEVER return calls or respond to emails that you know they got because you track them!
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Tony and Suzanne Marri...
Scottsdale, AZ
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Michael Thacker - Re/M...
Louisville, KY
2,161,048
There always seems to be another call coming one while I'm on the phone already! :-)
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Michael Thacker - Re/M...
Louisville, KY
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Tony and Suzanne Marri...
Scottsdale, AZ
4,319,419
Tony and Suzanne Marriott usually when I am on a call with someone, I text them (most smart phone has this ability) that I'm on another call.
And yes, you are right - I am not hung up on taking all the calls.
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Michael Thacker - Re/M...
Louisville, KY
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Tony and Suzanne Marri...
Scottsdale, AZ
2,362,977
I try to answer but it isn't always possible -
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Tony and Suzanne Marri...
Scottsdale, AZ
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Michael Jacobs
Pasadena, CA
5,583,278
we always answer the phone, if we are not on another call.... however, if we are on another call, we will return the call immediately....
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Tony and Suzanne Marri...
Scottsdale, AZ
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Michael Jacobs
Pasadena, CA
231,224
there are apps avail on cell or land line to roll over to an assistant. or a colleague . that ensures a intelligent human answering. :)
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Tony and Suzanne Marri...
Scottsdale, AZ
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Michael Jacobs
Pasadena, CA
69,134
You're human, lol! You can only take one at a time. BUT, I have a coworker that LITERALLY is texting somebody else as she's on the phone with you! It's incrediby disrespectful (imho), and I would NEVER...
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Tony and Suzanne Marri...
Scottsdale, AZ
516,437
I usually let the person leave a voicemail, unless it is a call I have been urgently waiting for. You can always ask the person your on the line with politely to hold on, then answer the other call and either handle the situation, or call the 2nd caller right back. You could also tell caller 1 you have been waiting on this call and can you call them back. My phone now has the option to where I can send the person a message while I'm on the 1st call to notify the 2nd caller I'm on the phone and will call them back shortly.
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Tony and Suzanne Marri...
Scottsdale, AZ
1,239,901
People are not courteous as before. When someone dialed a wrong number they do not say sorry I call the wrong number. They chose to hang up. Rude manner.
Sam
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Tony and Suzanne Marri...
Scottsdale, AZ
68,845
I can multitask most of the time, but when it comes to talking on the phone, I can only focus on one call at a time. I also don't answer the phone when driving. I'm not the type of person who gets worked up every time the phone rings. I will get to it as soon as I can.
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Tony and Suzanne Marri...
Scottsdale, AZ
2,194,668
I pretty much manage it. Every so often I send a text, but generally when my phone starts ringing, it will ring about 8 times before going to voice mail. That buys a few seconds. If I've been talking to a client for 10 minutes when this happens, I'm generally pretty well wrapped up, and then I do wrap it up and take the next call. I might ask: are we finished? I have another call coming in. I'm a master at answering my phone primarily because I dislike voice mail.
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Tony and Suzanne Marri...
Scottsdale, AZ
440,656
I think most people are looking for their call to be answered immediately but a close second is a timely call back or a text you will call shortly. I don't answer the phone when I am with clients. I think it is rude and sends a message that they are not important. Nothing is worse than someone trying to juggle 2 calls at once. Have you ever been in a store talking to the clerk and they answer an incoming call? How irritating.
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Tony and Suzanne Marri...
Scottsdale, AZ
273,237
It's more about the return call like others have mentioned. I constantly receive compliments from new clients appreciating my quick response.
I know I have called some Realtors about their properties and have not received a call back.
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Tony and Suzanne Marri...
Scottsdale, AZ
921,504
Which do you think would be better for your business:
- Always answering your phone.
- Never answering your phone
Walk towards the one that makes the most sense.
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Tony and Suzanne Marri...
Scottsdale, AZ
446,414
Answer, don't answer, but do respond to messages. That's the least one can do.
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Tony and Suzanne Marri...
Scottsdale, AZ
786,080
If I can take the call, I will. If I'm driving (depending on conditions), it may go to voicemail. If I am on the call, I do hope the calling party can hear the distinctive ring that alerts them that I'm on another call.
If they leave a message, they get a call back. Some people will simply be calling to give me intel and will alert me that they don't need a return call, they know I got it.
If someone calls from a # I don't recognize and they don't leave a message, it's most likely I'm not returning that call.
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Tony and Suzanne Marri...
Scottsdale, AZ
282,018
Realtor on demand! Check out his Craigs list ad.... just refer to this guy when you know you are going to be with your family on vacation or sleeping.
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Tony and Suzanne Marri...
Scottsdale, AZ
1,577,943
I can send a text while I'm talking. I have a saved message which says I'm on a call and will call them back when I'm done.
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Tony and Suzanne Marri...
Scottsdale, AZ
2,759,812
True, one cannot always answer the phone but there should be systems in place to take care of emergencies. I have often called agents there are situations that are pertinent to their livelihood or the property. 4 or more hours to return a call is ridiculous!
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Tony and Suzanne Marri...
Scottsdale, AZ
3,988,007
The autoresponders work beautifully in these situations. If it is a new prospect and they are not willing to wait a few minutes and be respectful of my time and other's time, then they are probably not someone I would want to work with anyway. Let them dial on.
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Tony and Suzanne Marri...
Scottsdale, AZ
1,209,215
280,599
My clients are important. So, if I am on the phone with a real live client, and I miss a property call, so be it. I have a life. Sometimes I play with my grandkids, go to a movie or visit with friends. Unless I know it's a current client calling, I do not answer. And I don't take the phone to the bathroom.
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Tony and Suzanne Marri...
Scottsdale, AZ
6,393,494
I dont even try to answer it all of the time, that is why I have a voice mail system.
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Tony and Suzanne Marri...
Scottsdale, AZ
32,051
Has anyone else experienced the kid effect? I swear that my daughter has always had some sixth sense about when I'm on the phone - even now that she's an adult!
She could be happily playing, sleeping, or otherwise entertaining herself for hours, but as soon as I answered or made a phone call - she appeared. Mom, Mom , Mom, Mom, Mom, Mom, Mom, Mom. Even now it seems that during important phone calls is when I get urgent texts from her.
Always make me chuckle when clients or friends call and immediately their kids become needy.
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Tony and Suzanne Marri...
Scottsdale, AZ
183,407
It's kind of a curious circumstance .. in many ways "realtors" are perceived to be available 24/7 at the drop of a hat, largely due to their own marketing. But this is uncommon among other industries. (ie do you call your child's teacher, or your doctor/dentist, or even your landscaper or contractor at any hour of the day expecting them to respond immediately?) And soooo many try to meet that expectation (which I find unrealtistic) but by their very efforts they perpetuate and reinforce the expectation... rinse /wash / repeat.
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Tony and Suzanne Marri...
Scottsdale, AZ
1,562,386
The invention of the answering machine was created because . . .
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Tony and Suzanne Marri...
Scottsdale, AZ
150,416
If I miss the call, and I often do, I don't fret about it. I just ask myself, was it "really" an opportunity, or just a phone call?!
If they just dial another agent, then their loss. They don't get the benefit of working with a Realtor who is a professional, and who will do the right thing when it comes to working with them.
They most likely just got another "salesman" who just happens to have his/her real estate license.
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Tony and Suzanne Marri...
Scottsdale, AZ
4,800,082
True, one can't always answer your phone. Though, when dealing with an Internet lead, typically if they don't get a human, they will not leave a message and just call the next agent until they get an answer and your opportunity will be lost.
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Tony and Suzanne Marri...
Scottsdale, AZ