Praful Thakkar, Andover, MA: Andover Luxury Homes For Sale (LAER Realty Partners)

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John McCormack, CRS
Albuquerque Homes Realty - Albuquerque, NM
Honesty, Integrity, Results, Experienced. HIRE Me!

What?  We're not suppose to wait forever when making a health insurance call?  I've waited up to half an hour for questions on the subject.  

Oct 04, 2015 10:44 PM
Ambassador
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Susan Emo
Sotheby's International Realty Canada - Brokerage - Kingston, ON
Kingston and the 1000 Islands Area

In Canada, we press 1 for English and 2 for French.  I always press 2 because I know they have to be bilingual and speak english to me.  Always faster because there are fewer french speaking people!

Or I press neither and pretend I'm still on a rotary phone which takes you to an operator!

Oct 05, 2015 12:02 AM
Rainmaker
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Sandy Padula and Norm Padula, JD, GRI
HomeSmart Realty West & Lend Smart Mortgage, Llc. - Carlsbad, CA
Presence, Persistence & Perseverance

I am still waiting. It has been years and still no one has returned my call. I thought I was important and they were going to give me help to prevent an IRS audit.

Oct 04, 2015 11:10 PM
Rainmaker
882,567
Annette Lawrence , Palm Harbor, FL 727-420-4041
ReMax Realtec Group - Palm Harbor, FL
Making FLORIDA Real Estate EZ

Praful...here's a dirty little secret...

Hang up and hit redial repeatedly....you WILL get connected faster.

And remember the 'sales' line is always answered before the support line.

Oct 04, 2015 10:38 PM
Rainmaker
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Marco Giancola
Beachfront Realty - Miami Beach, FL
Realtor (305)608-1922, Miami Beach Florida

Hi Praful-what is customer service?

Oct 04, 2015 08:09 PM
Rainmaker
1,157,485
FN LN
Toronto, ON

I don't track such metrics.  I will wait longer if it is important to me.

I am always amused when the recording says that they are having a higher than expected volume so the wait will be longer.  This, of course, always happens on a day when there is no reason to expect a higher than normal volume, at least from a consumer viewpoint, and makes the consumer wonder why they cannot plan for such volume, especially if they have been around for many years and should have such metrics readily available.

Oct 04, 2015 07:30 PM
Rainmaker
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Tony and Suzanne Marriott, Associate Brokers
Serving the Greater Phoenix and Scottsdale Metropolitan Area - Scottsdale, AZ
Haven Express @ Keller Williams Arizona Realty

Praful Thakkar 15 seconds - unless I put it on speaker phone and let it drone in the background and do something else while "waiting".

Oct 05, 2015 01:34 AM
Rainmaker
4,433,583
Gita Bantwal
RE/MAX Centre Realtors - Warwick, PA
REALTOR,ABR,CRS,SRES,GRI - Bucks County & Philadel

I have waited for an hour for expedia for the price match feature..

Oct 04, 2015 10:09 PM
Rainmaker
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Lise Howe
Keller Williams Capital Properties - Washington, DC
Assoc. Broker in DC, MD, VA and attorney in DC

not even that long

Oct 04, 2015 10:08 PM
Rainmaker
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Wayne Zuhl
Remax First Realty II - Cranford, NJ
The Last Name You'll Ever Need in Real Estate

I've waited much longer 24 minutes when it's critical, but much less than that if it's not critical.

Oct 04, 2015 08:36 PM
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TeamCHI - Complete Home Inspections, Inc.
Complete Home Inspections, Inc. - Brentwood, TN
Home Inspectons - Nashville, TN area - 615.661.029

 Good Monday morning Praful. Customer service is not all it used to be. I can feel your pain.

Oct 04, 2015 06:20 PM
Rainmaker
2,436,255
Joe Petrowsky
Mortgage Consultant, Right Trac Financial Group, Inc. NMLS # 2709 - Manchester, CT
Your Mortgage Consultant for Life

Good morning Praful. Not sure, as when I have a call like that to more, I can usually find something else to do, so the time can go by quicker. That is a long wait for sure.

Make it a great week!

Oct 04, 2015 06:16 PM
Rainmaker
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The Woodland Team of Texas
The Woodland Companies - Austin, TX
Land Specialists

It has been many years since I called one of these.

Apr 11, 2019 10:45 PM
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Bob Crane
Woodland Management Service / Woodland Real Estate, EXP - Stevens Point, WI
Forestland Experts! 715-204-9671

Many years ago sometimes this too hours, in more modern times google and online chats replaced this in most companies

Oct 08, 2018 06:35 PM
Rainmaker
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Tony Lewis
Summit Real Estate Group - Valencia, CA
Summit Real Estate Santa Clarita & Aliso Viejo

I put it on speaker phone and can outlast them.  The problem is that it sometimes just hangs up after a lone period of time.  That's frustrating.

Oct 05, 2015 11:38 AM
Rainmaker
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William Feela
WHISPERING PINES REALTY - North Branch, MN
Realtor, Whispering Pines Realty 651-674-5999 No.

I put the phone on speaker and let it got...I was diconnected after an hour and 42 minutes.

Oct 05, 2015 07:00 AM
Rainmaker
4,799,481
Gabe Sanders
Real Estate of Florida specializing in Martin County Residential Homes, Condos and Land Sales - Stuart, FL
Stuart Florida Real Estate

Frustrating.  I typically put them on speaker phone and go about my business until they answer.

Oct 05, 2015 03:22 AM
Rainer
21,575
Amanda at VA HLC & FedHomeLoan
VA Home Loan Centers - San Diego, CA
Social Media, Content & Client Relations

I wait 10 minutes, then I'm out. 

Oct 05, 2015 02:59 AM
Rainmaker
4,056,589
Nina Hollander, Broker
Coldwell Banker Realty - Charlotte, NC
Your Greater Charlotte Realtor

No kidding, Praful. This is what I refer to as customer dis-service! But I've been known to hang on for as long as 30 minutes when necessary.

Oct 05, 2015 02:05 AM
Rainmaker
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Stefan Winter
Real Estate in IL & NV | Owner of Real Estate Web Tech | Daily Vlogger - Las Vegas, NV
Owner - Winter Group & Real Estate Web Tech

I think over 40 minuets, customer service has gone away for some industries.  Choices are limited though so sometimes we don't have an option to switch providers like people can switch real estate agents.

Oct 05, 2015 01:28 AM
Rainmaker
5,571,343
Barbara Todaro
RE/MAX Executive Realty - Retired - Franklin, MA
Previously Affiliated with The Todaro Team

I wait about 10 seconds.....not very patient...

Oct 04, 2015 11:47 PM