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I serve as the Chairperson of the Professional Standards Committee for the Greater Boston Association of REALTORS and have previously served as Chairperson of the Grievance Commitee for the Board. The responses that you've received thusfar are not surprising - agents see what they perceive to be unethical behavior but don't want to say anything because they are afraid of disrupting a transaction or the behavior is not any worse than what is common practice amongst other agents.
As REALTORS, we have a Code of Ethics and a Code of Excellence that we all should be abiding by and always putting our clients interests ahead of our own. That said, the first step is to bring the suspect behavior to the attention of your broker. Let them know about it. Let them be part of the decision making process. If they find the behavior to be problematic, they can speak to the broker on the other end of the deal. Often times the issue will be corrected. If it's not, you have every right to file a complaint with your local Board's Grievance Committee within the appropriate time frame.
If your Board offers mediation services or for non-REALTORS, I encourage agents to take advantage of mediation as another form of dispute resolution. In lieu of bringing up another agent up on formal charges of a violation of articles of the Code of Ethics, mediation can smooth over ruffled feathers and help out with ensuring that agencies continue to cooperate and work together, despite past disputes.
Nina Hollander, Broker
no, it's a waste of time.... if someone is unethical, that's not going to change with a complaint....they will always be unethical....
Julia van Mook
I have not; however would not hestitate to file one.
I haven't. But I often want to. I do add a note for myself try to stay away from such agent.
Evelyn - I have not had to file an ethics complaint, and hope that I never have to.
I haven't done this, and I hope I don't have to.
nope, but I have reported 3 to the real estate commission for license law violations. I always went to the agent first, then the broker before reporting. But if they continue to do what could have been an innocent mistake after being told they can't do it.... and their broker doesn't stop it... yup, reported.
No but there have been times when I thought that one should have been filed.
No but a listing client of mine is filing a complaint against an agent who entered his condo when was told not to. He is in some trouble.
I've been tempted but haven't as of yet.
I have not but have come close. Instead I told the Agent's Broker about the situation. The Broker took up for the Agent although the Agent was clearly in the wrong - leaving an A/C turned down to 60 degrees and leaving all of the windows in the house open. The temperature outside was probably in the 90's at the time. I just made a mental note and kept moving forward. The Agent is no longer in business.
No... but I've filed a few other complaints, like using my pictures or floor plans without permission, like going into a home without an appointment.
No. I am on the grievance committee and do see a few complaints.
Good morning Evelyn. I have not, I like to handle any issues myself and can usually get to a resolution.
Evelyn Johnston almost did it - however, just stopped short as it would hurt the transaction!
Came real close about a year ago.
No, but there were times when I had to bite my tongue.