Mary Durbin (Durbin's Virtual Assistants) Services for Real Estate Pros

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Mary Durbin
location_on Oakland, MD — Durbin's Virtual Assistants
Get to Know Mary Durbin

What can Durbin's Virtual Assistants do for you?  We will save you time and money! We will handle all of the tasks you’ve either been procrastinating doing or simply do not have the time to do.

As a Virtual Assistant, I can help you with everything from administrative assistance to marketing, website design, bookkeeping, transcription and the list goes on and on.

As a small business owner, did you know that trying to do everything yourself is costing you 40-60% in lost revenue?

If I could give you 5-10 hours per week away from your administrative and marketing tasks and allow you to use that 5-10 hours with your own paying clients - how much more money could you make each week? 

What would 5-10 hours of face time with your clients do for your business?

Our Business

Durbin's Virtual Assistant services include, but are not limited to:

Durbin's Virtual Assistants will provide top notch executive assistant services to busy entrepreneurs and small businesses as well as to Fortune 500 companies and a top 5 accounting firm.

Our Virtual Assistant Services are highly sought after due to our ability to take the ball and run with it when it comes to setting up and executing meeting and conference planning, proposals and PowerPoint presentations.

Durbin's Virtual Assistants  is also very knowledgeable in Internet marketing, Web site design, Ezine design and development, and social networking so you need not go anywhere else for you business and administrative needs!

Who We Are

Virtual Assistants work from their own home offices, they use their own equipment and provide services to small businesses, entrepreneurs, executives, and busy individuals who need assistance with the daily operation of their businesses.

Virtual Assistant assignments are usually handled via phone, fax and e-mail.

Virtual Assistants are enabling professionals to spend more time on money generating activities and less time on the administrative aspects of the business.

The benefits of working with Durbin's Virtual Assistants greatly outnumber the benefits of hiring an in-house assistant. For instance, here are a few ways that you can save money using a Virtual Assistant:

  • Pay only for time worked on a project - not a 40 hour week!
  • No insurance, 401k contributions, workman’s comp or other related benefits.
  • No office space required!
  • NO training required in most cases!
  • Have more time to spend on money generating activities!

 

I am a veteran administrative assistant/secretary with over 20 years experience and I am seeking to be your virtual office. I am available to provide quality senior level administrative services in a professional and confidential manner.
  • Virtual Assistant Services



    Services consist of all administrative tasks, spreadsheets, travel arrangements, transcription, research, proofreading, editing, word processing, and strong organizational skills.I write, type, and format business and legal documents (including proposals, grants, legal documents and basic/business correspondence).

    I am very experienced with all features of Microsoft Office, including word (including indexing, tables, table of contents, etc.), Excel, PowerPoint, etc. I am also very efficient with WordPerfect. I have fax, e-mail, scanner and copy machine capabilities.

     

     

     



 

Certifications

Have a virtual personal assistant do your busy work for you. 

Imagine all the time you will save when an administrative assistant takes over many of your office support tasks.

From presentation creation and data entry to answering phones and personal tasks, we are here to assist you with the tedious, everyday tasks that you just dont have time for, allowing you to concentrate on more important things.

Appointment Management

  • Calendar Managing
  • Appointment Scheduling
  • Setting Reservations
  • Business Meetings
  • Personal Tasks

Word Processing

  • Data Entry
  • Correspondence
    • Business
    • Personal
  • Editing and proofreading
  • Minutes for meetings
  • Professional resumes
  • Reports
  • Manuals
    • Table of contents
    • Footnotes
  • Mail merge and mailings
  • Fax cover sheets with your logo
  • General and legal transcription

Excel Spreadsheets

  • Price Lists
  • Charts and Graphs
  • Income and Expense Report
  • Workbooks
  • Worksheets
  • Phone Logs
  • Customer Data Sheet

Database Management

  • Creating Database
  • Data Entry
  • Organization & Sorting

Analysis & Research

  • Creating Charts/Graphs
  • Analysis of Charts/Graphs
  • Product Research
  • Market Research
  • Competitor Research
  • Personal Research

 

Customer Service

  • Receive calls for inquiries about your business
  • Take messages for you and your business associates
  • Send out information or catalogs to prospective customers
  • Reply to emails sent to you

Phone Services

  • Taking Messages
  • Call Answering & Transfer
  • Order Taking & Processing
  • Customer Service
  • Telephone Support

E-mail/Chat Management

  • Sending & Receiving
  • Managing Inbox
  • Email Response
  • Customer Service/Support
  • Live Chat Support
  • Creating Charts/Graphs
  • Analysis of Charts/Graphs
  • Product Research
  • Market Research
  • Competitor Research
  • Personal Research

Customer Relations Mgmt

  • Customer Service Issues
  • Pricing Questions
  • Customer Ordering
  • Customer Purchase Analytics
  • Product On Time/Complete Measurement
  • Product Delivery Complaints
  • Product Defect Complaints
  • Customer Record Management

BOOKKEEPING SERVICES:

Include but are not limited  to:

  • Basic Bookkeeping
  • Pay Roll
  • Invoicing
  • QuickBooks/Pro Management
  • PeachTree Management
  • Data Entry
  • Utility Payments
  • Billing & Follow Up 
Accounts Receivable
  • Collections
  • Send out past due notices to customers.
  • We will call your customers with past due balances to request payment.
  • You will get a log of all calls and any contact we have with your customers.
    • Date, time, person we spoke to, payment information (including check number if possible)
  • Create personalized invoices with your logo
    • You decide how often we send them
    • Electronically or postal service
  • Statements
    • Send out monthly statements personalized with your logo
    • Electronically or postal service
  • Demand letters
    • We will send out 5, 10 or 20 day letters
    • You choose when they go out
  • Past due problem accounts
    • We will reconcile troubled accounts
Accounts payable
  • We can print your checks for you and deliver them to your business (Local customers only)
  • Bank reconciliation
TRANSCRIPTION

We will transcribe, proof and send out your letters on your letterhead either through the postal service or electronically!

We offer all types of transcription services. If you have special needs other than what is listed, just let us know. Our services are limitless!

 General Transcription

Legal Transcription

Presentations

Homebuyer Reports

Building Surveys

Minutes

Health & Safety Policies

Press Briefings

Board Meetings

Seminars

Lectures

Interviews

Roundtable Discussions

Focus Groups

Privacy Policy - Updates, Creating them, etc.

Whatever your needs are we can help you.  If you can dictate it we can transcribe it!

TRANSCRIPTION TIPS

Follow these tips to ensure a smooth, accurate, and cost-effective transcription process.

  • Check the recorder each time to ensure that it is working properly.

  • Replace batteries periodically. Weak batteries cause fluctuation in recording speed and volume.

  • Record at the recorder’s highest volume.

  • During interviews or conferences, balance microphones between speakers or directly in front of each participant so all voices are heard by the transcriptionist.

  • Micro cassette recording: record on 2.5 speed for best quality.

  • Digital recordings, CDs, DVDs: Indicate what format audio has been saved to, i.e., MP3, wav, dss, WMA, etc.

  • Tell us what the outcome of your project is so we won’t spend time and money transcribing any information that is not required.

You tell us what you want in your design or let us put something together for you!


I LOVE what I do and it SHOWS!!

Desktop Publishing & Design

  • Business Cards
    • We can use your logo or create a unique card just for you
  • Business Forms
    • Tell us what information you would like to include
  • Catalogs
  • Invitations for any occasion
  • Flyers  
    • Office Parties
    • Neighborhood Block Party
    • Advertising 
  • Brochures
  • Announcements                                                                            
    • Grand openings
    • Birth
    • Any special occasion
  • Letterhead
    • With your logo
  • Newsletters
  • Postcards
  • Calendars
    • Personalized dates 
    • Certificates


Building your business, online or a storefront, is something of great pride to the entrepreneur. I know exactly what that means. However, it’s a lot to handle on your own. There’s so much to do. Much of it takes away from the very thing that you went into business for in the first place.

What you need is more than just someone who you can hand tasks and projects off to. What you truly need is someone you can also run ideas by, brainstorm with, and partner with to help you build your business to the level you’ve always dreamed of.  Someone with a heartfelt interest in your success.

If that’s the kind of relationship you would like to have with your assistant, then please call me today!

Sales & Marketing

  • Qualify Inquiries to Leads
  • Qualify Leads to High Priority
  • Compare RFQs/RFPs
  • Prospect/Customer Follow-up
  • Marketing Analysis
  • List Generation/Management
  • Telemarketing
  • Interactive Marketing
  • Requests for Point of Sales Materials
  • Requests for Samples
  • General Sales Correspondence
  • Sales, Business & Technical Writing

Email Marketing

  • Email list management (reporting on opt-ins, unsubscribes, undeliverables, list comparisons).
  • Setting up, editing, and managing auto-responders. Scheduling and broadcasting email campaigns.
  • Email campaign tracking and analysis. Manage, edit, and update monthly newsletters.

 

Website Marketing Services:

Blogging/Podcasting and Social Media – Do you need someone to set up your Social Marketing Strategy and Action Plan? Social Media Marketing helps to build brand awareness and trust, credibility and an authentic connection between you and your prospective customers. Establishes you as an expert in your field. Provides a place for you to create and build relationships.

Blogs: Set up and update a blog (self-hosted and hosted). Submit blog to RSS search engines and blog directories. Blog topic research, blog editing and publishing, moderating blog comments, tracking blog user statistics.

Podcasts: Full Podcasting services Including: Submit podcast to podcast directories. Submit videos to video sharing sites, (such as YouTube).

Social Networking:

Social Media Strategies, Action Planning, and Social Marketing Coach - Research and suggest business-related social applications to enhance your presence.

Social Network Profile Setup and Management

Social Conversation Marketing - Research and report on the key social sites for you to participate in. Social Media sites profile setup, assistance in maintaining interaction on social sites.

Social Content Marketing – Article submissions, repurpose existing content, pinging (new content notification service), mass syndication, social bookmarking

Facebook / Twitter / LinkedIn Specialist – Set up and optimization of accounts. Monthly Social Marketing actions. Product launch campaigns, business campaigns.  Keyword or buzzword monitoring. Competition monitoring. Reputation management. 
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Durbin's Virtual Assistants is a great way to get back to business. When you partner with US you let us worry about the tedious every day administrative duties so you can get back to what you do best!