I did get a call back and a refund quickly (by steffy)
This review has not yet been rated
I did get a call back from customer service and a refund quickly. I had misunderstood the functionality of the website and the service. Customer support contacted me, and after a short discussion we agreed that I was looking for something else.
I was not able to add to my previous note, so I had to post this addition to my review as a new one.