Bernice Ross', the CEO of RealEstateCoach.Com, book, "Real Estate Dough® Your Recipe for Real Estate Success", was the best selling book at the National Association of Realtors Convention in 2009. Visit her fine webpages. There's a tremendous amount of great information about the industry that you'll appreciate. Her husband, Byron Van Arsdale, CEO and founder of ConferenceCallTraining.com, is also a great speaker.